?
Solved

Outlook 2007 - Cannot connect to Exchange 2010 Server

Posted on 2011-09-12
10
Medium Priority
?
713 Views
Last Modified: 2012-06-21
This problem has just started occuring. Happens on a Windows XP PC which has always worked up until now. Other XP and Windows 7 PCs work fine connecting to Exchange.
Nothing obvious has been updated on the PC and nothing notable in Event logs.

Symptoms:
When trying to launch Outlook 2007, the message appears...
"Cannot start Microsoft office Outlook. Cannot open the Outlook window. Before you can use this offline folder file, you must connect to Microsoft Exchange with the current profile and synchronize your folders at least once."
I have tried to un-install and re-install. No difference.
I have tried to create a new mail profile but it wont let me . When I get to the screen for adding a new email accoutn and specifiying Exchange settings, it says "Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The connection to Microsoft Exchange is unavilable."
I am using the same Exchange server name as i always use to setup clients. I can ping the server name successfully, both FQDN and short name. I have tried entering FQDN but no difference.
My DNS settings are fine, same as all other client PCs.
I've tried a bunch of suggestions found through google searches but no luck.
Any ideas because I'm very stuck on this one!
thanks
0
Comment
Question by:stack888
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 3
10 Comments
 
LVL 14

Expert Comment

by:setasoujiro
ID: 36525374
did you enable outlook anywhere by any chance?
0
 
LVL 14

Expert Comment

by:setasoujiro
ID: 36525379
or could it be that someone has been messing with the authentication types/settings in exchange?
0
 
LVL 2

Author Comment

by:stack888
ID: 36525422
nope, never used outlook anywhere.
Its only myself that has access to the Exchange Server and nothing has changed on it recently.
0
Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

 
LVL 14

Expert Comment

by:setasoujiro
ID: 36525455
can a user still log on using OWA?
is it possible that the system attendant service/information store service is not running?
0
 
LVL 2

Author Comment

by:stack888
ID: 36526132
yes, OWA works fine. No issues with system attendant.
0
 
LVL 4

Expert Comment

by:Krishnamanoj83
ID: 36528616
Hi,

Can you try to configure the profile with the server ip address?also check this article will help:
http://exchangeserverpro.com/outlook-2003-and-exchange-server-2010

Regards,
Krishna
0
 
LVL 2

Author Comment

by:stack888
ID: 36530457
using the ip address gives the same problem. Can't seem to resolve it.
The link is about outlook 2003 (i'm using 2007) and it mentions enabling encrypt data on the client, which i already have tried turning on and off. When in the mail control panel icon, it cant resolve the exchange server name (when it is supposed to underline it when validating). No idea why. No errors in event log, just this continual failure to authenticate to the exchange server.
0
 
LVL 2

Author Comment

by:stack888
ID: 36551923
ok, so a development here - I rebuilt the PC from scratch and at first Outlook worked ok, but then several hours later the SAME PROBLEM came back.
Its not a windows update as I've just reverted to an image backup from a few weeks ago, which worked perfectly then and now its got the same issue. I have 2 PCs with this problem now - both XP and both cannot connect to exchange server through outlook.
Help guys!
0
 
LVL 2

Accepted Solution

by:
stack888 earned 0 total points
ID: 36600472
with help of microsoft, rebooting the Exchange Server fixed the problem. We have no idea why though.
0
 
LVL 2

Author Closing Comment

by:stack888
ID: 36895864
rebooted exchange server
0

Featured Post

NFR key for Veeam Agent for Linux

Veeam is happy to provide a free NFR license for one year.  It allows for the non‑production use and valid for five workstations and two servers. Veeam Agent for Linux is a simple backup tool for your Linux installations, both on‑premises and in the public cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
Suggested Courses
Course of the Month12 days, 9 hours left to enroll

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question