Solved

Outlook 2007 - Cannot connect to Exchange 2010 Server

Posted on 2011-09-12
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Last Modified: 2012-06-21
This problem has just started occuring. Happens on a Windows XP PC which has always worked up until now. Other XP and Windows 7 PCs work fine connecting to Exchange.
Nothing obvious has been updated on the PC and nothing notable in Event logs.

Symptoms:
When trying to launch Outlook 2007, the message appears...
"Cannot start Microsoft office Outlook. Cannot open the Outlook window. Before you can use this offline folder file, you must connect to Microsoft Exchange with the current profile and synchronize your folders at least once."
I have tried to un-install and re-install. No difference.
I have tried to create a new mail profile but it wont let me . When I get to the screen for adding a new email accoutn and specifiying Exchange settings, it says "Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The connection to Microsoft Exchange is unavilable."
I am using the same Exchange server name as i always use to setup clients. I can ping the server name successfully, both FQDN and short name. I have tried entering FQDN but no difference.
My DNS settings are fine, same as all other client PCs.
I've tried a bunch of suggestions found through google searches but no luck.
Any ideas because I'm very stuck on this one!
thanks
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Question by:stack888
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LVL 14

Expert Comment

by:setasoujiro
ID: 36525374
did you enable outlook anywhere by any chance?
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LVL 14

Expert Comment

by:setasoujiro
ID: 36525379
or could it be that someone has been messing with the authentication types/settings in exchange?
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Author Comment

by:stack888
ID: 36525422
nope, never used outlook anywhere.
Its only myself that has access to the Exchange Server and nothing has changed on it recently.
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LVL 14

Expert Comment

by:setasoujiro
ID: 36525455
can a user still log on using OWA?
is it possible that the system attendant service/information store service is not running?
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Author Comment

by:stack888
ID: 36526132
yes, OWA works fine. No issues with system attendant.
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LVL 4

Expert Comment

by:Krishnamanoj83
ID: 36528616
Hi,

Can you try to configure the profile with the server ip address?also check this article will help:
http://exchangeserverpro.com/outlook-2003-and-exchange-server-2010

Regards,
Krishna
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LVL 2

Author Comment

by:stack888
ID: 36530457
using the ip address gives the same problem. Can't seem to resolve it.
The link is about outlook 2003 (i'm using 2007) and it mentions enabling encrypt data on the client, which i already have tried turning on and off. When in the mail control panel icon, it cant resolve the exchange server name (when it is supposed to underline it when validating). No idea why. No errors in event log, just this continual failure to authenticate to the exchange server.
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Author Comment

by:stack888
ID: 36551923
ok, so a development here - I rebuilt the PC from scratch and at first Outlook worked ok, but then several hours later the SAME PROBLEM came back.
Its not a windows update as I've just reverted to an image backup from a few weeks ago, which worked perfectly then and now its got the same issue. I have 2 PCs with this problem now - both XP and both cannot connect to exchange server through outlook.
Help guys!
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Accepted Solution

by:
stack888 earned 0 total points
ID: 36600472
with help of microsoft, rebooting the Exchange Server fixed the problem. We have no idea why though.
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Author Closing Comment

by:stack888
ID: 36895864
rebooted exchange server
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