anbant
asked on
File blocked by user , but user is disabled in AD
Hello Experts,
I am trying to access a word file that is stored in a file server and I have the message:
"Guidelines.doc is locked for editing by "userA" "
The weird part is that "userA" is disabled in the AD (windows server 2003 , Standard Edition, SP2)
I foound a Microsoft article http://support.microsoft.com/kb/313472
where says :
"This behavior may occur if Word determines that the owner file for the document already exists. This may occur if one or more of the following conditions are true:
•Word previously quit improperly and, therefore, did not delete the owner file.
-or-
•A second instance of Word is running in the background with the document already open.
-or-
•The document is shared over a network, and another user has it open.
"
But userA is not the owner of the document nor the author...
I verified and no one is logged as userA in any computer in the network (the network is small around 20 PCs)
Anyone has had this issue before?
I am trying to access a word file that is stored in a file server and I have the message:
"Guidelines.doc is locked for editing by "userA" "
The weird part is that "userA" is disabled in the AD (windows server 2003 , Standard Edition, SP2)
I foound a Microsoft article http://support.microsoft.com/kb/313472
where says :
"This behavior may occur if Word determines that the owner file for the document already exists. This may occur if one or more of the following conditions are true:
•Word previously quit improperly and, therefore, did not delete the owner file.
-or-
•A second instance of Word is running in the background with the document already open.
-or-
•The document is shared over a network, and another user has it open.
"
But userA is not the owner of the document nor the author...
I verified and no one is logged as userA in any computer in the network (the network is small around 20 PCs)
Anyone has had this issue before?
ASKER
Thank you xxdcmast,
Very clear the procedure you gave me , however I dont see "userA" when I go to OpenFiles within the SharedLocal.
And I see that the file is still locked by the same user "userA"
I applied several refresh to the open files window in the server, I restarted my PC, tried from another PC and still the same behavior... any more ideas?
Very clear the procedure you gave me , however I dont see "userA" when I go to OpenFiles within the SharedLocal.
And I see that the file is still locked by the same user "userA"
I applied several refresh to the open files window in the server, I restarted my PC, tried from another PC and still the same behavior... any more ideas?
ASKER CERTIFIED SOLUTION
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ASKER
xxdcmast,
you are right , the folder was open under another user name, i asked that user to close it and I don't have the error message.
just the last question, do you have any insights about how to solve this issue forever???
(that doesn't mean that I am not going to give you the points if you dont know the answer ;)
But it would be the perfect end of the problem.
Thanks again.
you are right , the folder was open under another user name, i asked that user to close it and I don't have the error message.
just the last question, do you have any insights about how to solve this issue forever???
(that doesn't mean that I am not going to give you the points if you dont know the answer ;)
But it would be the perfect end of the problem.
Thanks again.
ASKER
Please if someone else have any ideas of how to solve this issue, now another two files appeared blocked by users that stop working in the company more than a year ago!!!
I am doing some reserach online if I am able to find something first I will post it here.
Thanks,
I am doing some reserach online if I am able to find something first I will post it here.
Thanks,
Like I said the only time I have come across this issue is when people were using improperly imaged machines. Are you imaging the machines these users have? And if so did you sysprep them correctly.
ASKER
Hi xxdcmast,
nope these machines do not come from an image, the OS were installed from 0...
nope these machines do not come from an image, the OS were installed from 0...
What I would reccomend doing if you really need to get this file opened is.
1. Start, run, mmc
2. Add remove snap in shared folders on the server where the file is located.
3. Under the sessions section you should be able to see who has the file open and right click to close that connection.