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File blocked by user , but user is disabled in AD

Posted on 2011-09-12
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Last Modified: 2012-05-12
Hello Experts,
I am trying to access a word file that is stored in a file server and I have the message:
"Guidelines.doc  is locked for editing by "userA" "

The weird part is that "userA" is disabled in the AD  (windows server 2003 , Standard Edition, SP2)

I foound a Microsoft article http://support.microsoft.com/kb/313472
where says :
"This behavior may occur if Word determines that the owner file for the document already exists. This may occur if one or more of the following conditions are true:
•Word previously quit improperly and, therefore, did not delete the owner file.

-or-
•A second instance of Word is running in the background with the document already open.

-or-
•The document is shared over a network, and another user has it open.
"

But userA is not the owner of the document nor the author...
I verified and no one is logged as userA in any computer in the network (the network is small around 20 PCs)

Anyone has had this issue before?
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Question by:anbant
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7 Comments
 
LVL 35

Expert Comment

by:Joseph Daly
ID: 36525373
I have seen this happen when machines are imaged but not sysprepped. It will look like a user who you wouldnt expect to have the file open actually has the file open.

What I would reccomend doing if you really need to get this file opened is.

1. Start, run, mmc
2. Add remove snap in shared folders on the server where the file is located.
3. Under the sessions section you should be able to see who has the file open and right click to close that connection.
0
 
LVL 1

Author Comment

by:anbant
ID: 36525624
Thank you xxdcmast,

Very clear the procedure you gave  me , however I dont see "userA" when I go to OpenFiles within the SharedLocal.

And I see that the file is still locked by the same user "userA"
I applied several refresh to  the open files window in the server, I restarted my PC, tried from another PC and still the same behavior...  any more ideas?

 
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LVL 35

Accepted Solution

by:
Joseph Daly earned 1400 total points
ID: 36525664
If you look in the same shared folders mmc but look under the open files section do you see the path to the file listed.

In the open files section the first column should be the file path and name. The second column should be the user that has it open.

I will bet you will see the file in there open under a different user.
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LVL 1

Author Comment

by:anbant
ID: 36526403
xxdcmast,
you are right , the folder was open under another user name, i asked that user to close it and I don't have the error message.

just the last question, do you have any insights about how to solve this issue forever???  
(that doesn't mean that I am not going to give you the points if you dont know the answer ;)  
But it would be the perfect end of the problem.
Thanks again.
0
 
LVL 1

Author Comment

by:anbant
ID: 36532994
Please if someone else have any ideas of how to solve this issue, now another two files appeared blocked by users that stop working in the company more than a year ago!!!

I am doing some reserach online if I am able to find something first I will post it here.
Thanks,
0
 
LVL 35

Expert Comment

by:Joseph Daly
ID: 36533082
Like I said the only time I have come across this issue is when people were using improperly imaged machines. Are you imaging the machines these users have? And if so did you sysprep them correctly.
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LVL 1

Author Comment

by:anbant
ID: 36533194
Hi xxdcmast,
nope these machines do not come from an image, the OS were installed from 0...  
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