Exchange 2003 Information Store will not start

Posted on 2011-09-12
Last Modified: 2012-06-27
The aquisitions' inherited exchange server was at the old company on a network and was named & functioning as their Exchange server.

AD Server                       AD.123.asi
Exchange Server            EX.123.asi

I believed I'd NOT have to access the information store ever again so I re-purposed the server & turned it into a file server by moving it to a workgroup & then naming/joining it a different domain.

So with that I took the exchange server off the 0.0 network & put it onto the 10.0 network = & renamed it as with a different name

AD Server             
File Server             

I've kept the old AD server online for other reasons but I do have the original AD server up & running unchanged.

So to access the old exchange data, I've changed the IP back to the 0.0 network, renamed it back to its original name (exchange.123.asi) & rejoined it back into the original network.

My firewall allows these networks to access each other so i can remote desktop into both domain's AD & Exchange servers - but there are 2 sperate domains... so with that, the subject server is back to its original domain configuration.

For the services permissions, in SERVICES: I've got the Information Store Services "Log On" set to use the local machine adminiatrator account (NOT the domain admin).

I'm stuck at a Services error: Could not start the MS Exchange Info Store service on Local computer. Error 1053: The service did not respond in a timely fashion.

And of course nothing in the Exchange System Manager works becuase the service isn't running.

Before I start changing users & permssions any further, i'm seeking so help...

Any suggestions? question or comments?  help? please!... ?  :)
Question by:spongebobzach
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Author Comment

ID: 36525626
From the Exchange server, I am able to go into the Acive Directory & in the Properties of the "Exchange Enterprise Servers", on the Members Tab, I get an Active Directory warning the: A global catalog cannot be located to retrieve the icons for the member list. Some icons may not be shown.

So I'm thinking I have to fix some directories &/or tell AD & exchange how to find & talk to each other?

Author Comment

ID: 36525792
Also in services

1. the follwoing services STARTED automatically:
Exchange Management
Routing Engine
Site Replication

2. the following FAILED to START due to Error 1068: The dependency service or group failed to start.

Information Store
MTA Stacks
System Attendant

Author Comment

ID: 36525801
the exchange server is in the DNS with the correct computer name & IP address w/ a reverse lookup...
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LVL 11

Expert Comment

ID: 36526412
Something similar happened to me once. Check the dependencies of the System Attendant (iirc, the first Exchange service that's supposed to start) and see if there's a service there that's not on your system. Then google how to remove it.

Sorry I can't give you more info, my notes about this are at work and I'm at home for the night.

Author Comment

ID: 36526810
I did look at the dependencies but didn't drill down, good idea, i'll check tomorrow & post an update. let me know if you come up with anything specific you think I should look at.... thanks!

Author Comment

ID: 36526983
i checked the dependancies it seems everything is running, does this look normal? Document.doc
LVL 11

Expert Comment

ID: 36527666
If I remember correctly, it was the NT LM Security Support that was not existing on my server. Is it on yours?

I'm at the office in a couple of hours and will check my notes then.
LVL 11

Accepted Solution

sighar earned 500 total points
ID: 36528146
Hi again.

I've looked at my notes and this was my problem: I had drilled down to the System Attendant, which is the first service to start and all the other Exchange services depend on. It had the NtLMSSp in Startup Dependencies. I found out that it's not supposed to be there and changed it in the registry key:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeSA DependOnService:
EventLog, RPCSS, LanmanWorkstation, LanmanServer, Netlogon

So it should just be these 5 services. This worked for me and I could start all the Exchange services after that.

Just take a backup of the registry key, just in case...

Hope this helps you.


Author Comment

ID: 36532476
I've got the System Attendant running.  The only services that aren't starting now are:
MS Exchange Event
MS Exchange Information Store
MS Exchange MTA Stacks

I have the logon un/pw set to the domain admin

These are the errors I'm getting from the Event Viewer/Application Log

Source: MSExchangeAL
Category: LDAP Operations
Event ID: 8026
LDAP Bind was unsccessful on firectory appsrv01.irma.asi for distinguished name ".Directory returned error (0x52) Local Error.  DC=irma,DC=asi

Source: MSExchangeAL
Category: Service Control
Event ID: 8260
Could not open LDAP session to directory 'appsrv01.irma.asi' using local service credentials.  Cannot access Adress List Configuration information.  Make sure the server 'appsrv01.irma.asi' is running DC=irma,DC=asi

Source: MSExchangeAL
Category: Address List Synchronization
Event ID: 8329
The Recipient Update Service is starting a rebuild of CN=Configuration,DC=irma,DC=asi

Source: MSExchangeAL
Category: Address List Synchronization
Event ID: 8329
The Recipient Update Service is starting a rebuild of DC=irma,DC=asi

Source: MSExchangeAL
Category: Service Control
Event ID: 8231
Permanent Failure reported by policy group provider for 'CN=System Policies,CN=First Organization,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=irma,DC=asi':'MAD.EXE',error=80040103. Taking provider offline.

& in the Event viewer / SYSTEM there are Kerbos errors
The kererbos client received a KRB_AP_ERR_MODIFIED error from the server host /appsrv01.irma.asi.  The target name used was IRMA\APPSRV01$.  This indicates the password used to encypt the kererbos service ticket is different than that on the target server.  Commonly this is due to identically named amchine accounts in the target realm (IRMA.ASI), & the client relam.

So I'm making progress...  any suggestions now?

Author Closing Comment

ID: 36533623
thanks for the help. I got the system attendant working this way but now I've got a Kererbos authentication issue so I'm going to ope the question in a new thread in AD...

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