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Seagate FreeAgent Go External Hard Drive - Reset Password?

Posted on 2011-09-12
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Last Modified: 2012-05-12
Hello,

     Recently, I received a new laptop.  In my new laptop, I will plug my Seagate FreeAgent Go external hard drive into my USB port, at that time I am prompted to enter my password for it,. which I do.  It's not recognizing my password now for some reason.  I log into my external drive all the time, so I know it isn't an issue with the password being wrong and I was careful not to "fat-finger" the password when entering it.  Still, I'm not able to get into it?  Can I reset this password or get into the contents some other way?  All my back up data is on my Seagate and I'm unable to get to it because of this.  Thank you.
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Question by:itsmevic
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jimbecher earned 500 total points
ID: 36525649
  I use FreeAgent Go drives all the time. I will admin I have never used the software that comes installed on them because as a rule it is a waste but to my knowledge there is nothing on them or with them that will ask for a password. As a rule that kind of security is invoked by some kind of third party software. What "program" is asking you for a password?
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by:itsmevic
ID: 36525720
You know your right.  It's actually PGP asking for it.  I'll open PGP desktop on my laptop and I see under disk properties where it shows the Seagate Drive, so it's recognizing it.  It has a "lock" icon next to it.  Can't expand it though because I'm presently encrypting my C drive.  I wonder if it's not letting me to the external drive due to the fact that it's still trying to encrypt the main C drive?  hmmmm.....
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by:jimbecher
ID: 36525874
You are definitely on the right track. PGP is the gatekeeper in this case :) Good luck!
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