Can't Receive Email from account

We have our own Exchange server using Outlook for the clients.  One of the users has an email account.  She is unable to receive the email she sends herself from her on her office account, but she can receive email from anyone else, even people with accounts.  Would the problem be with the account?
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Alan HardistyConnect With a Mentor Co-OwnerCommented:
Short answer is it could be ATT, but what Anti-Spam software are you using and could it be blocking the email?

What version of Exchange are you using?

What Anti-Spam software are you using?
nplanekAuthor Commented:
Exchange Server 6.5....
Anti-Spam software is Vipre Email Security, which I've checked to make sure that her specific account wasn't blocked.
Alan HardistyConnect With a Mentor Co-OwnerCommented:
Okay - so Exchange 2003.

Have you got any of the built-in Exchange 2003 Anti-Spam tools enabled?

Intelligent Message Filtering etc?

Please see the following article for details of where they are configured / enabled:

Have you asked the lady concerned to send an email and request a Delivery / Read receipt?  If not - please do so.  If you have - do you get a delivery receipt.

Is your Exchange server configured to send out delivery notifications?

Exchange System Manager> Global Settings> Internet Message Format> Properties of Default> Advanced Tab> Allow Delivery Reports.
uescompConnect With a Mentor Commented:
Along with alanhardisty, disable your antivirus (temporary) and do a send/recieve to see if emails come in.  Another thing is check her settings in her outlook, she might have added herself to a block list or they are going into her junk folder etc.
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