Solved

HTC evo after re-setup won't receive text messages

Posted on 2011-09-12
10
263 Views
Last Modified: 2012-05-12
My phone kept rebooting itself, so I took it to Sprint and they did some hard boot re-set I guess. All is well except that it is not receiving text messages.
Don't know if something got unset somewhere.

I use Advanced Task Killer, but have uninstalled.
Some one said send "allow all" to 9999, which I did.

Of course have re-started many times.
I also use a 3rd party text app called Chomp, but didn't add until I was already having trouble with Messages, hoping it might turn on the proper service or whatever.
thanks
0
Comment
Question by:jodyfaison
  • 6
  • 4
10 Comments
 
LVL 5

Expert Comment

by:tomago
ID: 36525904
Have you gone to settings -> about phone -> system updates -> and then done "update profile" and "update PRL"?
0
 

Author Comment

by:jodyfaison
ID: 36525937
not both, and neither since unistalling task killer. will do now.
0
 

Author Comment

by:jodyfaison
ID: 36526057
ok, updated both, profile failed at first, then prl succeeded, and profile succeeded then on 2nd try. I re-started and sent myself a text from my pc, and also tried to verify my McAfee virus, which uses my phone number and sms to do so.
But no luck, no messages, no verification.
0
 
LVL 5

Expert Comment

by:tomago
ID: 36526259
internet and phone calls work okay?
0
 

Author Comment

by:jodyfaison
ID: 36526348
yes
0
Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

 
LVL 5

Accepted Solution

by:
tomago earned 500 total points
ID: 36526358
You'll have to work with Sprint on this then.
0
 

Author Comment

by:jodyfaison
ID: 36526383
ok thanks . Just find their support line you think? Or do you know a better way to reach them?
Phone or email? I've looked around their support cite and it isn't real obvious.
But I'll find it. Thanks for your efforts, though.
0
 
LVL 5

Expert Comment

by:tomago
ID: 36526397
*2 connects you right to sprint :)
0
 

Author Comment

by:jodyfaison
ID: 36526520
thanks
0
 

Author Closing Comment

by:jodyfaison
ID: 36557502
Thank you
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Callkit and Android comparison 4 41
Android Security Model 3 92
moto 4g plus silence 65 82
saving voicemail from mobile phone to pc.. 4 35
A short article about a problem I had getting the GPS LocationListener working.
This is an explanation of a simple data model to help parse a JSON feed
When you create an app prototype with Adobe XD, you can insert system screens -- sharing or Control Center, for example -- with just a few clicks. This video shows you how. You can take the full course on Experts Exchange at http://bit.ly/XDcourse.
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now