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HTC evo after re-setup won't receive text messages

Posted on 2011-09-12
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Last Modified: 2012-05-12
My phone kept rebooting itself, so I took it to Sprint and they did some hard boot re-set I guess. All is well except that it is not receiving text messages.
Don't know if something got unset somewhere.

I use Advanced Task Killer, but have uninstalled.
Some one said send "allow all" to 9999, which I did.

Of course have re-started many times.
I also use a 3rd party text app called Chomp, but didn't add until I was already having trouble with Messages, hoping it might turn on the proper service or whatever.
thanks
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Question by:jodyfaison
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10 Comments
 
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Expert Comment

by:tomago
ID: 36525904
Have you gone to settings -> about phone -> system updates -> and then done "update profile" and "update PRL"?
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Author Comment

by:jodyfaison
ID: 36525937
not both, and neither since unistalling task killer. will do now.
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Author Comment

by:jodyfaison
ID: 36526057
ok, updated both, profile failed at first, then prl succeeded, and profile succeeded then on 2nd try. I re-started and sent myself a text from my pc, and also tried to verify my McAfee virus, which uses my phone number and sms to do so.
But no luck, no messages, no verification.
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Expert Comment

by:tomago
ID: 36526259
internet and phone calls work okay?
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Author Comment

by:jodyfaison
ID: 36526348
yes
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Accepted Solution

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tomago earned 500 total points
ID: 36526358
You'll have to work with Sprint on this then.
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Author Comment

by:jodyfaison
ID: 36526383
ok thanks . Just find their support line you think? Or do you know a better way to reach them?
Phone or email? I've looked around their support cite and it isn't real obvious.
But I'll find it. Thanks for your efforts, though.
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LVL 5

Expert Comment

by:tomago
ID: 36526397
*2 connects you right to sprint :)
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Author Comment

by:jodyfaison
ID: 36526520
thanks
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Author Closing Comment

by:jodyfaison
ID: 36557502
Thank you
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