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Microsft VPN and sprint cell connection

Hello Everyone,

The scenario is:

We have a laptop that connects through a datacard (sprint) and then connects to a microsft vpn.

The issue I am having is that once we connect to the vpn, within a few minutes we get disconnected from both the vpn and cellular connection.

What I find starnge is that if i just connect to the cellular network (using my datacard) the connection remains established until i disconnect, as soon as I dial our vpn, within a few minutes we get kicked out and both networks disconnect.

Any suggestions are very appreciated.

Thanks in advance
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j_tech36
Asked:
j_tech36
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1 Solution
 
JohnBusiness Consultant (Owner)Commented:
Microsoft VPN likes to disable your regular internet connection. I can see a couple of things:
(a) The cellular card thinks you are done with internet and closes.
(b) Your VPN has an inactivity timer.

I would lean toward (a) myself.  I have a Nokia USB modem and IPsec for my clients with NCP Secure Entry for VPN access. It is all split tunnel and I do not get any timeouts. ... Thinkpads_User
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j_tech36Author Commented:
Have checked the routing and remote access policy and we do not have timeout configured. The strange part is that if i just connect (rasdial vz) the internet connection remains established for as long as I want, until I manually disconnect it.
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JohnBusiness Consultant (Owner)Commented:
Can you use regular internet while your VPN is actively connected and in use?  ... Thinkpads_User
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j_tech36Author Commented:
yes, i can browse. Within a few minutes (less than 5) i will get disconnected from both connections.
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j_tech36Author Commented:
For example. I have connected to my cellular data network (not connected to vpn yet) and have been browsing for more than 5 minutes. (I have tried it on multiple laptops and as long as I do not connect to the vpn I dont disconnect
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JohnBusiness Consultant (Owner)Commented:
It would appear to be something with your VPN connection.

Take one computer, try it with a wired connection and see if VPN disconnects. Then try again with cellular.

My USB Celluar provider (same company as home internet and TV) has changed their service so that I need special service (read: extra cost) to be able to connect and browse the remote end of the VPN connection.

Ask Sprint if you need special service. I did. .... Thinkpads_User
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j_tech36Author Commented:
ok thanks. will try that now
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j_tech36Author Commented:
If i plug the laptop to the network (ethernet) we dont get any type of disconnect.
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JohnBusiness Consultant (Owner)Commented:
So then, in all likelihood:

(a) Sprint does not fully allow VPN usage (has happened to me with a different ISP), or
(b) Microsoft VPN has an issue with cellular cards.

You said above that you checked the routing and remote access policies. Are there other policies for VPN you could review?

There is an article about VPN disconnecting (but not involding cellular cards). Still worth a look.

http://www.windowskb.com/Uwe/Forum.aspx/windows-xp-remote-desktop/8177/VPN-Disconnects-every-5-Minutes

... Thinkpads_User
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j_tech36Author Commented:
No other policies, so strange, one laptop is plugged into the network via ethernet, the other is on the cell card, I was on the vpn for about 5 minutes then we got disconnected from the VPN but I am not being disconnected from the cell card.
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JohnBusiness Consultant (Owner)Commented:
So then there is some issue with Microsoft's VPN. Did you the articles referrenced in my link? There are a number of sublinks. However, I can see from a quick google that you are not the only one with Microsoft VPN disconnection issues. ... Thinkpads_User
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j_tech36Author Commented:
dangit.....i wish simple fix, it looks like I have an all nighter....Yes I read the articles and may attempt to change MTU size. I will post after I try. Thanks for your help
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JohnBusiness Consultant (Owner)Commented:
MTU (Maxiumum Transmission Unit) normally affects speed but (normally) does not disconnect.

It is getting late here as well, but I always try to monitor emails, so I will attempt to help when you ask / when I can. ... Thinkpads_User
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JohnBusiness Consultant (Owner)Commented:
Also, don't forget to follow up with Sprint. Their service may be responsible. ... Thinkpads_User
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j_tech36Author Commented:
What i am trying now is:

rasdial vz (cell)
rasdial ssa(vpn)

and no disconnection issue.

I didnt mention before that we have a batch file running as soon as the user logs in to dial these connections and to connect me to the TS. Once logged into the terminal server is when the connetion drops. Disconnecting the terminal session, the vpn connection and the cell connection.

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j_tech36Author Commented:
please close. we have determined that its an issue with the cell serivice provider
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JohnBusiness Consultant (Owner)Commented:
Is that not what I suggested in my post #36526409 ? It is a common issue.  .... Thinkpads_User
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j_tech36Author Commented:
Oh yea btw, according to sprint they dont requiree any extra fees to be paid in order to use the card for vpn. and yes If i use a wired connection vpn does not drop
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j_tech36Author Commented:
Issue is not resolved. This comment only identified a problem that was obvious.
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JohnBusiness Consultant (Owner)Commented:
Sorry I could not get you farther along. I did try, so thank you for following up and closing. ... Thinkpads_User
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