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Microsoft CRM 2011 Outlook Add-on on Terminal Server causes Outlook to slow down

Posted on 2011-09-12
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Last Modified: 2013-11-21
Microsoft CRM 2011 Outlook Add-on on Terminal Server causes Outlook to slow down. When clicking say New Email it takes 7 seconds to open.

It's a virtual TS running on W2k8 R2 with 7GB of RAM, just for 4 users for now.

How to fix it?
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Question by:piotrmikula108
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19 Comments
 
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Expert Comment

by:SteveJ
ID: 36540278
Any errors in the event log? Whats the cpu doing during that 7 seconds? Pegging? What have you done to troubleshoot?

Good luck
Steve
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Author Comment

by:piotrmikula108
ID: 36546138
no CPU is OK, no major event in Event Log, have disabled the add-on in Ooutlook or uninstall completely and everything is back to normal
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Expert Comment

by:jcimarron
ID: 36557279
piotrmikula108--How do you know this Add-In is the cause of the slow down?  Have you tried disabling it?
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Author Comment

by:piotrmikula108
ID: 36557290
yes, as soon as installed Outlook is slow, as soon as disbaled/unistalled back to normal
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Expert Comment

by:jcimarron
ID: 36557299
piotrmikula108--I now see you reported "everything is back to normal" three days ago.  You should have closed this thread then rather than have requested more help from Experts.
http://www.experts-exchange.com/help.jsp#hs=26&hi=366
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Author Comment

by:piotrmikula108
ID: 36557341
i have uninstalled to test only which means I still can't use the application which not what I need, I need to find a solution
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Expert Comment

by:jcimarron
ID: 36557464
piotrmikula108--You do not have to uninstall MS Dynamiscs CRM 2011--just disable the Add-in.  
If you do not like the result of that, please tell us what is not working the way you want.
Yes, it is known that CRM 2011 has conflicts with Outlook
http://www.mscrmdirectory.com/2010/12/fixing-the-performance-issue-with-outlook-client-for-dynamics-crm-2011-online/
http://social.technet.microsoft.com/wiki/contents/articles/microsoft-dynamics-crm-2011-outlook-client-installation-gotchas.aspx
Do you have the latest CRM updates?
http://support.microsoft.com/kb/949256

Is this something which just started?  In other words you have been using CRM 2011 for some time with no problems with Outlook email and all of a sudden the problem has arisen?
If so, consider a System Restore.
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Author Comment

by:piotrmikula108
ID: 36557485
I know that, I just tried both and then reinstalling
the issue started from the beginning of the installation, please remember I'm trying to run on a 64bit Terminal Server, not a desktop
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Expert Comment

by:jcimarron
ID: 36557588
piotrmikula108--Did you read the links I posted?
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Author Comment

by:piotrmikula108
ID: 36557593
I'm in the middle of going thru that
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Expert Comment

by:jcimarron
ID: 36557699
piotrmikula108--Let us know.  Good luck.  I am signing off E-E  now.
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Expert Comment

by:SteveJ
ID: 36560651
piotrmikula108 . . . doesn't sound like anyone is really offering help. So CPU / memory use is not high when the add on is enabled, is that correct? And there are no errors in the event log? Have you traced a connection to see what is actually happening on the wire?

That may be the next thing you'll have to do . . .

Good luck,
SteveJ
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Author Comment

by:piotrmikula108
ID: 36817182
yes, CPU/memory is not maxing out and no major errors in event log. I have not traced the connection yet, what would be the best way to do that?
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Accepted Solution

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piotrmikula108 earned 0 total points
ID: 37013085
I have not been able to make any progress on this and this project has been canceled so I will have to close this post
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Author Closing Comment

by:piotrmikula108
ID: 37036573
I have not been able to make any progress on this and this project has been canceled so I will have to close this post

Thanks all for trying
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