Solved

Microsoft CRM 2011 Outlook Add-on on Terminal Server causes Outlook to slow down

Posted on 2011-09-12
19
2,655 Views
Last Modified: 2013-11-21
Microsoft CRM 2011 Outlook Add-on on Terminal Server causes Outlook to slow down. When clicking say New Email it takes 7 seconds to open.

It's a virtual TS running on W2k8 R2 with 7GB of RAM, just for 4 users for now.

How to fix it?
0
Comment
Question by:piotrmikula108
  • 8
  • 5
  • 2
19 Comments
 
LVL 16

Expert Comment

by:SteveJ
Comment Utility
Any errors in the event log? Whats the cpu doing during that 7 seconds? Pegging? What have you done to troubleshoot?

Good luck
Steve
0
 
LVL 1

Author Comment

by:piotrmikula108
Comment Utility
no CPU is OK, no major event in Event Log, have disabled the add-on in Ooutlook or uninstall completely and everything is back to normal
0
 
LVL 50

Expert Comment

by:jcimarron
Comment Utility
piotrmikula108--How do you know this Add-In is the cause of the slow down?  Have you tried disabling it?
0
 
LVL 1

Author Comment

by:piotrmikula108
Comment Utility
yes, as soon as installed Outlook is slow, as soon as disbaled/unistalled back to normal
0
 
LVL 50

Expert Comment

by:jcimarron
Comment Utility
piotrmikula108--I now see you reported "everything is back to normal" three days ago.  You should have closed this thread then rather than have requested more help from Experts.
http://www.experts-exchange.com/help.jsp#hs=26&hi=366
0
 
LVL 1

Author Comment

by:piotrmikula108
Comment Utility
i have uninstalled to test only which means I still can't use the application which not what I need, I need to find a solution
0
 
LVL 50

Expert Comment

by:jcimarron
Comment Utility
piotrmikula108--You do not have to uninstall MS Dynamiscs CRM 2011--just disable the Add-in.  
If you do not like the result of that, please tell us what is not working the way you want.
Yes, it is known that CRM 2011 has conflicts with Outlook
http://www.mscrmdirectory.com/2010/12/fixing-the-performance-issue-with-outlook-client-for-dynamics-crm-2011-online/
http://social.technet.microsoft.com/wiki/contents/articles/microsoft-dynamics-crm-2011-outlook-client-installation-gotchas.aspx
Do you have the latest CRM updates?
http://support.microsoft.com/kb/949256

Is this something which just started?  In other words you have been using CRM 2011 for some time with no problems with Outlook email and all of a sudden the problem has arisen?
If so, consider a System Restore.
0
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

 
LVL 1

Author Comment

by:piotrmikula108
Comment Utility
I know that, I just tried both and then reinstalling
the issue started from the beginning of the installation, please remember I'm trying to run on a 64bit Terminal Server, not a desktop
0
 
LVL 50

Expert Comment

by:jcimarron
Comment Utility
piotrmikula108--Did you read the links I posted?
0
 
LVL 1

Author Comment

by:piotrmikula108
Comment Utility
I'm in the middle of going thru that
0
 
LVL 50

Expert Comment

by:jcimarron
Comment Utility
piotrmikula108--Let us know.  Good luck.  I am signing off E-E  now.
0
 
LVL 16

Expert Comment

by:SteveJ
Comment Utility
piotrmikula108 . . . doesn't sound like anyone is really offering help. So CPU / memory use is not high when the add on is enabled, is that correct? And there are no errors in the event log? Have you traced a connection to see what is actually happening on the wire?

That may be the next thing you'll have to do . . .

Good luck,
SteveJ
0
 
LVL 1

Author Comment

by:piotrmikula108
Comment Utility
yes, CPU/memory is not maxing out and no major errors in event log. I have not traced the connection yet, what would be the best way to do that?
0
 
LVL 1

Accepted Solution

by:
piotrmikula108 earned 0 total points
Comment Utility
I have not been able to make any progress on this and this project has been canceled so I will have to close this post
0
 
LVL 1

Author Closing Comment

by:piotrmikula108
Comment Utility
I have not been able to make any progress on this and this project has been canceled so I will have to close this post

Thanks all for trying
0

Featured Post

Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

Join & Write a Comment

User Beware!  This is a rather permanent solution to removing your email from an exchange server.  The only way to truly go back is to have your exchange administrator restore your mailbox from backups.  This is usually the option of last resort.  A…
Restoring deleted objects in Active Directory has been a standard feature in Active Directory for many years, yet some admins may not know what is available.
The viewer will learn how to simulate a series of coin tosses with the rand() function and learn how to make these “tosses” depend on a predetermined probability. Flipping Coins in Excel: Enter =RAND() into cell A2: Recalculate the random variable…
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now