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We are looking for new Email Management software

Posted on 2011-09-12
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Last Modified: 2012-05-12
My company is looking for a new email management tool similar to Mozilla Thunderbird or Microsoft Outlook. We would prefer not to use these programs as our email traffic and archiving has too high a volume to continue using either of those options.

We've been looking into an email management program by a company named Moxie Software. This is a paid-for email management system, so I wanted to see if there are other options that we can explore before springing for the more pricey product.

Any suggestions are welcome :) Thanks in advance!
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Question by:Kay_Kay
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by:Papertrip
Papertrip earned 334 total points
ID: 36526515
I think there is some confusion here.

Thunderbird and Outlook are not email management tools, they are just email clients.  I can't imagine either of them giving you problems in regards to high volume unless you are getting like 100 mails per second, at which point the bottleneck is probably your overloaded desktop.

Moxie email is totally unrelated from what I can see.  It's a customer service agent type of tool that allows the agents to view mails and has some "intelligent" routing/replying/forwarding capabilities.  This is just from reading the link you provided, I have no actual experience with it.

So, are you meaning to say that your incoming mail servers are being overloaded?
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Author Comment

by:Kay_Kay
ID: 36530062
Papertrip,

I think that I may have used the wrong terminology. I am looking for an email client similar to thunderbird. Our servers aren't being overloaded, but we have been looking into other alternatives to handle multiple inboxes and multiple aliases for each inbox.

If there are any (free or paid) email clients other than Mozilla Thunderbird and MS Outlook, we would be interested in looking into those options.

Thank you for your time :)
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by:Papertrip
Papertrip earned 334 total points
ID: 36533438
Here is a list of a lot of alternative clients.

If I had to pick one that wasn't Thunderbird or Outlook, it would probably be one of these:
eM Client
Eudora OSE

They are all quite similar in general, some have perks better suited to certain situations that others don't.  Personally I would use Thunderbird unless the back end server was Exchange, then Outlook would be my choice.
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Author Comment

by:Kay_Kay
ID: 36537958
Eudora looks like it might just be an extension for Thunderbird, but eM Client looks like it might be a good option for us.

I know that there is a big difference between Email Clients, and Email Management Software, can anyone tell me the specific differences? I just need to know so that we can determine if we absolutely do NOT need to look into Email Management Software.

Thank you so much for the comments so far, you've been a big help!
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by:doninja
doninja earned 166 total points
ID: 36986869
Possibly you should be looking at the server side that is getting overleaded and not the client as most clients can handle significant email.

Mail Management software is usually either based about Contact Relationship Managemet CRM or Archiving/Jounaling systems for retention or there are Inbox Management systems which is more a client or mailbox level function to move mail to various folders or auto respond to email.

Depending how your client software conencts to the server it could be more efficeint to look at software that runs on the server or a better mail server software that incorporates basic InBox Management.

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Kay_Kay earned 0 total points
ID: 37008493
Thank you all for your information on the difference between email clients and email management. My team has not yet made a decision on what to go with, but now we are equipped with more Knowledge to make an educated decision. Thank you!
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Author Closing Comment

by:Kay_Kay
ID: 37035295
We might end up using a different alternative rather than an email client or an email management tool. Thank you very much for your help!
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