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Acrobat PDFMaker 10.0 - error with portfolio from version PDFMaker 7.0

Posted on 2011-09-12
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Last Modified: 2012-08-13
I am getting the atttached error. This file was originally created using Acrobat PDFMaker 7.0. I am trying to append an email to this file since i upgraded to Acrobat PDFMaker 10.0 and it is giving that error. I have a new computer wiht the new version of Adobe Acrobat Standard X. My old computer used to have Adobe Acrobat 7.0. any clues? why i can not append....please help.
Thanks. error Adobe PDFMaker
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Question by:Faustino-12
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puppydogbuddy earned 500 total points
ID: 36529632
Not sure, but it sounds like your problem is related to the following known issue with Outlook PDFMaker.  This issue and work around is published by Adobe Support at this link (excerpted below):
http://kb2.adobe.com/cps/877/cpsid_87775.html

If Outlook is online with Exchange (cached Exchange Mode OFF), then PDFMaker can only convert 249 mails through selection. All the mails after that are skipped with Status "Unable to open secured message."

You can open messages in Outlook in the same session where PDFMaker conversion through selection had failed.
Folder conversion works fine. PDFMaker successfully converts 10000 mails in an online folder on exchange server.
Tested for Outlook 2007, Outlook 2003, and Outlook XP. Same behavior irrespective of outlook version.
PDFMaker should be able to convert up to 1000 mails through selection with Cached Exchange Mode OFF. [1662502]
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Author Closing Comment

by:Faustino-12
ID: 36530256
Thanks. the problem was related to PDFMaker10.0 no able to append to and old existing pdf file created wiht PDFMaker7.0 version. What i did is the updates, then edit- preference->security (enhanced)-> add the folder where all pdf are kept. then general->select pdf handle-> select adobe acrobat x , reboot the computer. and it is working. Now i can append an email to an existing pdf file, and keep on adding pages to this file as time goes. Thanks.
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Author Comment

by:Faustino-12
ID: 36530561
Pyppydodbuddy. still not working. it worked for that specific folder. it is not working wiht other folders.
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Expert Comment

by:puppydogbuddy
ID: 36532167
Have not found any other known issues with sending pdf attachments, but look at this link and note the references to a separate toolbar in the relevant topics:  http://help.adobe.com/en_US/Acrobat/9.0/Standard/WSF09957C1-9B33-4561-A967-CD40C3157402.w.html
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