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Synchronizing all CRM 4.0 contact to Outlook

Posted on 2011-09-13
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Last Modified: 2012-05-12
After several hours of searching through the Experts Exchange knowledge base I could not find a solution for my problem. The CRM4.0 database contains 4357 contacts. The Outlook Contacts list only 2888. What I found out so far is that I have to change the CRM Local Data settings to download all Contacts.

By default it only downloads Contacts that are owned by the user.

What I have done so far is to add another line Contact that are NOT owned by the user.
Select both lines and created an OR statement.

So, if I understand the design correctly, it should synchronize both Contact types. But it doesn't.

For some reason it does not synchronize at all at the moment.
At the Synchronization tab all items are marked so Contacts should be synchronized and the synchronization time is at the lowest value of 15 minutes.

Any ideas?

Best Regards,

Björn G.M. Maesen
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Question by:BGMServices
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Expert Comment

by:Feridun Kadir
ID: 36532342
I would have thought your filter would sync all contacts. Try deactivating the Contacts filter that you edited and then create a new one with no query lines - that should match all contacts regardless of owner.
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Accepted Solution

by:
BGMServices earned 0 total points
ID: 36929820
The trick is to add another Contacts filter with contacts that you do not own. There are now 40 contacts or so that are not synchronised, but that's no problem.
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Author Closing Comment

by:BGMServices
ID: 36954235
Found the solution my self two days later.
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Author Comment

by:BGMServices
ID: 36929828
Sometimes solutions are ease, while searching for a difficlut solution.
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