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Problem when restoring an individual Exchange mailbox with BE 2010?

Posted on 2011-09-13
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Last Modified: 2013-12-01
Hello,

I have a problem with restoring a mailbox from GRT backup.

I get the following error:

V-79-57344-4612 - The path (c:\temp) on the media server for staging temporary data when restoring individual items must be on an NTFS volume that is local to the media server. Edit the properties for the restore job, and under Settings, click Advanced. Change the path, and then submit the job again.


My path C:\temp is local and NTFS so why this error?

Regards,

Ron
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Question by:cdron
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by:It breaks therefore I am
ID: 36529437
Hi , In BEW go to Tools , Options and under Job Defaults go to Restore and Make sure the path for GRT is set to c:\temp. This also applies to Microsoft Exchange , also under Job Defaults.
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Author Comment

by:cdron
ID: 36529457
That's the problem. The location IS C:\Temp.
It is NTFS and there is enough space.
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Expert Comment

by:It breaks therefore I am
ID: 36529492
In both places ? See following screen shots:

GRT1.tiff
GRT2.tiff
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Author Comment

by:cdron
ID: 36529566
Yep anywhere I could find GRT
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by:It breaks therefore I am
ID: 36529601
The only other thing I can think is that the Service account for Backup Exec does not have rights to create files in c:\temp.
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Author Comment

by:cdron
ID: 36529608
It's a domain admin and I put Full Access rights on C:\temp for Domain Admin group
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by:It breaks therefore I am
ID: 36529629
When you do a restore using GRT the Database is staged to disk, this means that if you have a 50Gb database and want to restore 5Kb of email data it writes the database to disk retreives and restores the 5Kb data and then removes the temporary 50Gb file in c:\temp so make sure that you have enough disk space in c:\ , you could even get a USB disk and format it with NTFS and set this as the staging area. Sorry if this is sounding insultingly  obvious...
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Author Comment

by:cdron
ID: 36529645
Yes, I know how it works :). That's the problem....otherwise I wouldn't have posted this error.
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Expert Comment

by:notacomputergeek
ID: 36530610
The account used to do a GRT must be unhidden. Go into AD and make sure the account does not have "Hide" checked when doing the restore. You can hide it again after you're done.
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Expert Comment

by:prashant9885
ID: 36535171
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Accepted Solution

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cdron earned 0 total points
ID: 36535201
I solved the problem.
I seemed to recall that a restore of a GRT backup from tape is not possible.
You have to make a backup-to-disk for that.

So I choose to restore in a recovery database and then put all the mail back through exchange powershell in de production maildatabase.

- Create database
http://technet.microsoft.com/en-us/library/ee332321.aspx

- Restore database from tape to recovery database.

- Restore mailbox through exchange powershell
http://technet.microsoft.com/en-us/library/bb125218.aspx

This worked for me.

Thanks for the help
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Author Closing Comment

by:cdron
ID: 36558721
I was able to restore the mailbox...problem solved1
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by:It breaks therefore I am
ID: 36535221
Hi, That is not correct. You can perform a GRT restore from Tape and sadly I have done it many times, if I deploy a new Exchange 2010 MB with BEW I will not move mailboxes onto it until I can back up and restore sucesfully from either the database or brick level. I do this because I know the nature of Backup Exec and the type of issues you get with it. GRT means that you do not have to use an RD so what you have done here is a work around rather than a solution.

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by:dbprogmr
ID: 36939916
johan_strange, can you explain in detail how you are able to accomplish this?
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by:It breaks therefore I am
ID: 36940559
Can you open a new question. If you are having issues post any errors you get
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Author Comment

by:cdron
ID: 36941032
Sorry, I didn't drop the solution. Didn't have time when I solved it.

The solution is to restore in a recovery database.
So create an empty store en restore to that store.
From there it's easy to extract the mailbox through Powershell to a PST file.

Regards,

Ron
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Author Comment

by:cdron
ID: 36941289
Sorry. I see that I did drop a solution. You call it a workaround.
That's fine with me.

I will look into the GRT backup or brick level when I have time.

It's not really urgent for me now because we lifted our mail retension to 60 days.
So I can go 2 monhts back if someone misses an email.

Regards,

Ron
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