Print SSRS reports from using RDP and the layout is corrupted

Dear all
We are working with Microsoft Dynamics GP 10 and Windows Server 2008 R2 as our Terminal server.
All our clients are using RDP to run GP.
If I run GP locally on my machine and Print any report using SSRS, all printed papers are correct from the perspective of layout and margins
If I print the same report using RDP and the same Printer the printed paper is totally corrupted in the layout
Please I need your advice.
Thanks,
RamzyNEbeidAsked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

x
 
The_KirschiConnect With a Mentor Commented:
No printers on the server you said. Is this network printer or locally attached printer? Anyway you should definitely install the printer driver on the server.
0
 
RamzyNEbeidAuthor Commented:
please i need help
0
 
The_KirschiCommented:
Could it be that the reports use some fonts that are installed on the client machine but not on the server? What happens if you print something else (non-SSRS)?
0
Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

 
RamzyNEbeidAuthor Commented:
can you tell me how to check this?
0
 
The_KirschiCommented:
have a look at the C:\Windows\Fonts folder on server and client and compare them. actually i am not familiar with GP at all but maybe there are some fonts that you can connect to GP by their names.
0
 
RamzyNEbeidAuthor Commented:
ok i will and let you known
thanks,
0
 
RamzyNEbeidAuthor Commented:
i dont know how to add fonts in windows server 2008 R2

please advice.
0
 
The_KirschiCommented:
0
 
RamzyNEbeidAuthor Commented:
i will check and let you know
0
 
RamzyNEbeidAuthor Commented:
it didnt work?

do you have any other idea that can help me with.

thanks
0
 
The_KirschiCommented:
do you have identical printer drivers installed locally and on the server?
0
 
RamzyNEbeidAuthor Commented:
np printers installed on the server, only on the client?
0
 
RamzyNEbeidAuthor Commented:
when i print from the client it is working very good

but i went to RDP and then print from it the same document and same printer the layout is changed

thanks
0
 
RamzyNEbeidAuthor Commented:
any help?
0
 
The_KirschiCommented:
No printers on the server you said. Is this network printer or locally attached printer? Anyway you should definitely install the printer driver on the server.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.