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Print SSRS reports from using RDP and the layout is corrupted

Posted on 2011-09-13
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Last Modified: 2012-05-12
Dear all
We are working with Microsoft Dynamics GP 10 and Windows Server 2008 R2 as our Terminal server.
All our clients are using RDP to run GP.
If I run GP locally on my machine and Print any report using SSRS, all printed papers are correct from the perspective of layout and margins
If I print the same report using RDP and the same Printer the printed paper is totally corrupted in the layout
Please I need your advice.
Thanks,
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Question by:RamzyNEbeid
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15 Comments
 

Author Comment

by:RamzyNEbeid
ID: 36534214
please i need help
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LVL 16

Expert Comment

by:The_Kirschi
ID: 36535718
Could it be that the reports use some fonts that are installed on the client machine but not on the server? What happens if you print something else (non-SSRS)?
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Author Comment

by:RamzyNEbeid
ID: 36535815
can you tell me how to check this?
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LVL 16

Expert Comment

by:The_Kirschi
ID: 36535875
have a look at the C:\Windows\Fonts folder on server and client and compare them. actually i am not familiar with GP at all but maybe there are some fonts that you can connect to GP by their names.
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Author Comment

by:RamzyNEbeid
ID: 36535885
ok i will and let you known
thanks,
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Author Comment

by:RamzyNEbeid
ID: 36541092
i dont know how to add fonts in windows server 2008 R2

please advice.
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Expert Comment

by:The_Kirschi
ID: 36541124
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Author Comment

by:RamzyNEbeid
ID: 36541296
i will check and let you know
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Author Comment

by:RamzyNEbeid
ID: 36555700
it didnt work?

do you have any other idea that can help me with.

thanks
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LVL 16

Expert Comment

by:The_Kirschi
ID: 36555713
do you have identical printer drivers installed locally and on the server?
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Author Comment

by:RamzyNEbeid
ID: 36555725
np printers installed on the server, only on the client?
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Author Comment

by:RamzyNEbeid
ID: 36555726
when i print from the client it is working very good

but i went to RDP and then print from it the same document and same printer the layout is changed

thanks
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Author Comment

by:RamzyNEbeid
ID: 36594723
any help?
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LVL 16

Expert Comment

by:The_Kirschi
ID: 36594822
No printers on the server you said. Is this network printer or locally attached printer? Anyway you should definitely install the printer driver on the server.
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LVL 16

Accepted Solution

by:
The_Kirschi earned 500 total points
ID: 36594823
No printers on the server you said. Is this network printer or locally attached printer? Anyway you should definitely install the printer driver on the server.
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