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Cannot Create or View PDF Portfolios

Posted on 2011-09-13
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Last Modified: 2012-05-12
I work for a very large law firm and we need the ability to create PDF portfolios in Adobe Acrobat Pro (ver. 9.4.5).  However, we receive error messages when creating them, and we are unable to create, view or open them.  I am hoping there is a solution as I don't find many others reporting problems like this on the web.  I have repaired Acrobat to no avail.  Whenever I try to create a portfolio, I receive the attached error message.  

System is Windows 7, Office 2003 (and Office 2010) loaded.  Although the bulk of my firm is working on either XP or Windows 7, with Office 2003 (and Outlook 2010).
Portfolio-Error.GIF
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Question by:Joanne M. Orzech
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6 Comments
 
LVL 81

Assisted Solution

by:zorvek (Kevin Jones)
zorvek (Kevin Jones) earned 500 total points
ID: 36532304
Instead of repairing Acrobat, have you tried uninstalling it completely and reinstalling it?

Is this problem occurring on any other workstations?

Have you installed anything recently?

Kevin
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LVL 81

Assisted Solution

by:zorvek (Kevin Jones)
zorvek (Kevin Jones) earned 500 total points
ID: 36532368
When you uninstall Acrobat, also uninstall Reader and run this utility to clean out any associated registry entries:

   http://www.revouninstaller.com/revo_uninstaller_free_download.html

Kevin
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LVL 37

Author Comment

by:Joanne M. Orzech
ID: 36536326
Well thank you zorvek!  :)  I am honored.

Yes, I have completely uninstalled and reinstalled.  The problem is firm-wide, not just my PC.  That's why I tend to believe it's a security setting -- I think THEY (I.T.)  think it's a security risk but am trying to get clarification on that.  I will do the complete uninstall of all Adobe products (except Illustrator) and run the cleaner from the link you posted.

Many thanks!

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LVL 37

Author Comment

by:Joanne M. Orzech
ID: 36536351
I guess their concern is based on this issue:  http://antivirus.about.com/b/2011/03/22/adobe-patches-authplay-dll-again.htm

with the authplay.dll

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LVL 37

Accepted Solution

by:
Joanne M. Orzech earned 0 total points
ID: 36536514
Okay - I finally found out what's going on.  They (IT) have apparently locked down Adobe so no one can create portfolios due to security risks.  However, they have given me a workaround batch file which was not working either.  They just fixed that this morning by changing my rights to some of the Adobe files on my C drive.

I am awarding points for your efforts (among other reasons :) ), although no expert could have known that our Computer Services department had completely disabled functionality!  The batch file now works with Windows 7 and I am able to create portfolios.

Thanks again for your input.


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LVL 37

Author Closing Comment

by:Joanne M. Orzech
ID: 36558752
Good suggestions although it was a rights issue all along.
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