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HP 4740 Printer Says Connected to Wifi Unable to Ping Randomly

Posted on 2011-09-13
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Last Modified: 2012-05-12
I am having a problem with an HP 4740 printer. I can print to it on occasion but then it stops. I am unable to ping the ip shown on the test page. The test wireless shows everything as being ok. No issues whatsoever. It also shows a strong wireless signal strength. I am not sure if it is a problem with the printer or whether anybody else who has this printer is having the same problem
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Question by:FASTECHS
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4 Comments
 
LVL 43

Assisted Solution

by:Davis McCarn
Davis McCarn earned 500 total points
ID: 36537278
1) Unless you specify a static ip address in the web interface (or front panel) on the printer, it will get a new ip address any time the router is rebooted or loses power, so
2) reprint that page which will probably show a different ip, then
3) either login to the web interface (http://<ip from page> and go to the network settings so you can change the ip to manual ( I like to use xxx.xxx.xxx.150 for printers as they are then out of the computers way) or do it on the front panel.

Wireless printers are still a less than ready for prime-time thing because the sleep mode, routers lease time, and power outages love to cause this kind of stuff.  On the PC (or mac) side, the part of the driver that has to go find the printer likes to get confused, too.

On the other hand, setting the printer to a fixed ip, using a cable, and then using a "Standard TCP/IP Port" on the PC(s) is solid as a rock until; the printer dies.
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Author Comment

by:FASTECHS
ID: 36537339
Thanks for some reason I cannot access the web based interface. I put the ip the printer is showing on a print configuration page in my browser and then try to login and nothing. Unfortunately this printer doesn't let me program the ip throught he lcd panel you have to program through either the hp software on the mac or I would assume a web interface if I could get into it. Do you have this printer by chance?
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LVL 43

Accepted Solution

by:
Davis McCarn earned 500 total points
ID: 36539459
No; but, I have setup hundreds of HP's.....
Have you cycled the power on the printer?  (These days you have to yank the plug to do that)
If not, do so, check the ip, and try again.
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Author Comment

by:FASTECHS
ID: 36548169
I ended up upgrading my wireless box from an old linksys to a new airport extreme and airport express and things are resolved. Thanks for everyones help
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