Outlook deletes sent items

Posted on 2011-09-13
Last Modified: 2012-05-12
I'm no Outlook guru so I'm hoping you guys can help with the odd problem.

We have on user in our organization that, whenever she sends an email, it goes to her sent items folder and then, within seconds, is deleted out of her sent items folder. This is obviously a problem because she has no sent mail history available to her.

This is what I've done so far:
- I've gone into the sent items folder properties and checked the AutoArchive settings.
- I went into the options and made sure that the checkbox that saves a copy to sent items  
  folder is checked.
- I checked that she was in the proper recipient policies on the exchange server.
- I deleted and recreated her outlook profile.
- I connected to her mailbox via outlook on another computer and didn't have this issue. When I
  re-opened outlook on her computer the emails that I sent from the other computer were still in
  her sent items folder. But, any new emails sent from her computer would not remain in the sent
  items folder for more than a few seconds.

I'm out of ideas other than re-installing and I don't want to do that because it will take so much time out of her workday.

Question by:David11011
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2

Expert Comment

ID: 36530371
You may have managed default folders configured, and message recored management policies set against them.

See this for more info...


Author Comment

ID: 36530879
I'm running exchange 2003. And it is probably a client side problem because the problem only occurs when I am using her specific machine.

Expert Comment

ID: 36530887
I take you have checked out if she is running any client side rules?
Visualize your virtual and backup environments

Create well-organized and polished visualizations of your virtual and backup environments when planning VMware vSphere, Microsoft Hyper-V or Veeam deployments. It helps you to gain better visibility and valuable business insights.


Author Comment

ID: 36530903
yes, and I deleted and recreated her outlook profile so that should have removed any rules that she created

Accepted Solution

David11011 earned 0 total points
ID: 36568123
I re-installed outlook

Author Closing Comment

ID: 36594692
The best solution I guess

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
Find out what you should include to make the best professional email signature for your organization.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question