Outlook deletes sent items

Posted on 2011-09-13
Last Modified: 2012-05-12
I'm no Outlook guru so I'm hoping you guys can help with the odd problem.

We have on user in our organization that, whenever she sends an email, it goes to her sent items folder and then, within seconds, is deleted out of her sent items folder. This is obviously a problem because she has no sent mail history available to her.

This is what I've done so far:
- I've gone into the sent items folder properties and checked the AutoArchive settings.
- I went into the options and made sure that the checkbox that saves a copy to sent items  
  folder is checked.
- I checked that she was in the proper recipient policies on the exchange server.
- I deleted and recreated her outlook profile.
- I connected to her mailbox via outlook on another computer and didn't have this issue. When I
  re-opened outlook on her computer the emails that I sent from the other computer were still in
  her sent items folder. But, any new emails sent from her computer would not remain in the sent
  items folder for more than a few seconds.

I'm out of ideas other than re-installing and I don't want to do that because it will take so much time out of her workday.

Question by:David11011
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2

Expert Comment

ID: 36530371
You may have managed default folders configured, and message recored management policies set against them.

See this for more info...


Author Comment

ID: 36530879
I'm running exchange 2003. And it is probably a client side problem because the problem only occurs when I am using her specific machine.

Expert Comment

ID: 36530887
I take you have checked out if she is running any client side rules?
SharePoint Admin?

Enable Your Employees To Focus On The Core With Intuitive Onscreen Guidance That is With You At The Moment of Need.


Author Comment

ID: 36530903
yes, and I deleted and recreated her outlook profile so that should have removed any rules that she created

Accepted Solution

David11011 earned 0 total points
ID: 36568123
I re-installed outlook

Author Closing Comment

ID: 36594692
The best solution I guess

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
This article describes how to import Lotus Notes Contacts into Outlook 2016, 2013, 2010 and 2007 etc. with a few manual steps. You can easily export and migrate Lotus Notes contacts into Microsoft Outlook without having to use any third party tools.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
CodeTwo Sync for iCloud ( automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

627 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question