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Sonicwall TZ180W possible firmware problem

Posted on 2011-09-13
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Last Modified: 2012-05-12
I have a Sonicwall TZ180W that has been giving me some intermittent problems recently but has been getting worse.  The "wrench" LED light is a solid amber.  When I boot the device into safemode, I have the option of booting the current firmware or the firmware with factory defaults.
Whenever I boot any of these options the device never comes back.  Any ideas?
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Question by:Modog70
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Author Comment

by:Modog70
ID: 36530847
Just another note.  The Sonicwall stays in safe mode for about 2 minutes or so (wrench light blinking once every second) then I lose connectivity and wrnech light goes solid.  SW version is SonicOS Standard 3.9.1.4-52s.
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Expert Comment

by:amatson78
ID: 36535899
It sounds as if the firmware has become corrupted. Have you tried downloading a fresh copy and upload it from the safemode menus?
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Author Comment

by:Modog70
ID: 36536210
I haven't tried that yet.  I would still need to configure the device from scratch if that is the case right?
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Expert Comment

by:amatson78
ID: 36536524
If u do not have a backup copy of the ssetting you will. It is recommended to update with factory defaults to clear firmware related issues.
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Modog70 earned 0 total points
ID: 36536907
I couldn't upload the new firmware so I called Sonicwall and they gave me an RMA.  Thanks for your help.
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Author Closing Comment

by:Modog70
ID: 36558764
Vendor solved problem
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