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  • Status: Solved
  • Priority: Medium
  • Security: Public
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Windows xp pro sp2 - black screen

Hello experts
I have a problem with my laptop .Instead of my start page i get a black screen with only the mouse on it.
The problem appearss after clicking on the startbutton (from stand by with a closed screen). I got the  screen without problems for a few seconds and than a blue screen.
I tried to start in save mode. i got a black screen with the save mode message on the four corners and the mouse on it.
that 's all. i hope somebody can help to fix it without reinstalling the OS.

 
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Panos
Asked:
Panos
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1 Solution
 
shbasmCommented:
almost this ram issue change swap ram with a knewn good one and check
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PanosAuthor Commented:
Hi
I have 2 x 2gb.

Can i test wich one has a problem?
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shbasmCommented:
take one and test if problem persist remove it and put the other
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PanosAuthor Commented:
I tested both separate.
The machine did not boot at all.
After that i put both again to see if it will boot and unfortunately it is not starting any more
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shbasmCommented:
discconnect the power cable and remove battery then remove rams and install them again
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PanosAuthor Commented:
OK
i tested again the rams separate.
the machine is booting now but i get a blue screen during windows loading and a direct restart
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shbasmCommented:
ok it seems that both you ram is bad shutdown your laptop remove power cable remove battery
then remove rams and test with a knewn good one
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PanosAuthor Commented:
shbasm .The ubuntu boot cd has a memory test tool (Memtest 86 v2.11). I will test both rams separate.
It is 22.47 local time. I can't find a ram now.
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shbasmCommented:
there is also a ram test utility in windows 7 dvd
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shbasmCommented:
-exclude ram posibility
-check if free space of OS partition is less thean 250MB if so remove some folders to another partition
-test HDD by any bootable test utility
-boot to safe mode and chech device manager for any conflicts or errors remove any recently added software
-remove HDD and put another one and install OS to exclude ather hardware posibilities
-return original HDD and use recovery console to repair OS
http://www.youtube.com/watch?v=WBibdbEwPlY

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PanosAuthor Commented:
I'm trying to use the recovery console.
I have one drive that is splited in C (programm files....windows) and D.
Now using the r command (for recovery) i get a C drive. Typing the command dir i get the files from the D (that what i thought it was D).
now typing C:\>cd D:\ i got a message that this folder is not valid
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PanosAuthor Commented:
shbasm thank you for your help.
I made somewhere a mistake and my system drive has many damaged files.
unfortunately i must now format and reinstall the OS.
thank
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PanosAuthor Commented:
thank you
regards panos
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shbasmCommented:
this is normal download the steps print and put it before you during repairing
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