Solved

Windows xp pro sp2 - black screen

Posted on 2011-09-13
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Last Modified: 2012-05-12
Hello experts
I have a problem with my laptop .Instead of my start page i get a black screen with only the mouse on it.
The problem appearss after clicking on the startbutton (from stand by with a closed screen). I got the  screen without problems for a few seconds and than a blue screen.
I tried to start in save mode. i got a black screen with the save mode message on the four corners and the mouse on it.
that 's all. i hope somebody can help to fix it without reinstalling the OS.

 
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Question by:Panos
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14 Comments
 
LVL 3

Expert Comment

by:shbasm
ID: 36531575
almost this ram issue change swap ram with a knewn good one and check
0
 
LVL 2

Author Comment

by:Panos
ID: 36531624
Hi
I have 2 x 2gb.

Can i test wich one has a problem?
0
 
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Expert Comment

by:shbasm
ID: 36531635
take one and test if problem persist remove it and put the other
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LVL 2

Author Comment

by:Panos
ID: 36531758
I tested both separate.
The machine did not boot at all.
After that i put both again to see if it will boot and unfortunately it is not starting any more
0
 
LVL 3

Expert Comment

by:shbasm
ID: 36531845
discconnect the power cable and remove battery then remove rams and install them again
0
 
LVL 2

Author Comment

by:Panos
ID: 36531916
OK
i tested again the rams separate.
the machine is booting now but i get a blue screen during windows loading and a direct restart
0
 
LVL 3

Expert Comment

by:shbasm
ID: 36531931
ok it seems that both you ram is bad shutdown your laptop remove power cable remove battery
then remove rams and test with a knewn good one
0
 
LVL 2

Author Comment

by:Panos
ID: 36532021
shbasm .The ubuntu boot cd has a memory test tool (Memtest 86 v2.11). I will test both rams separate.
It is 22.47 local time. I can't find a ram now.
0
 
LVL 3

Expert Comment

by:shbasm
ID: 36532060
there is also a ram test utility in windows 7 dvd
0
 
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Accepted Solution

by:
shbasm earned 500 total points
ID: 36532147
-exclude ram posibility
-check if free space of OS partition is less thean 250MB if so remove some folders to another partition
-test HDD by any bootable test utility
-boot to safe mode and chech device manager for any conflicts or errors remove any recently added software
-remove HDD and put another one and install OS to exclude ather hardware posibilities
-return original HDD and use recovery console to repair OS
http://www.youtube.com/watch?v=WBibdbEwPlY

0
 
LVL 2

Author Comment

by:Panos
ID: 36532627
I'm trying to use the recovery console.
I have one drive that is splited in C (programm files....windows) and D.
Now using the r command (for recovery) i get a C drive. Typing the command dir i get the files from the D (that what i thought it was D).
now typing C:\>cd D:\ i got a message that this folder is not valid
0
 
LVL 2

Author Comment

by:Panos
ID: 36532991
shbasm thank you for your help.
I made somewhere a mistake and my system drive has many damaged files.
unfortunately i must now format and reinstall the OS.
thank
0
 
LVL 2

Author Closing Comment

by:Panos
ID: 36532999
thank you
regards panos
0
 
LVL 3

Expert Comment

by:shbasm
ID: 36534184
this is normal download the steps print and put it before you during repairing
0

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