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KB934016 update fails

Posted on 2011-09-13
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Last Modified: 2012-05-12
Im trying to install this hotfix in order to fix VSS errors with our TSM backups.
The installer initially runs then we get error:

Update.exe - Application error
The exception unknown software exception (0xc0000409) occurred in the application at location 0x0106a30b.
Click OK to terminate the program
Click on CANCEL to debug the program

Clicking CANcel doesnt do anything.

Hoping someone else has seen this error. Any help would be appreciated


thanks
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Question by:mosaictech
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LVL 28

Expert Comment

by:Michael Pfister
Comment Utility
1) Any problems with other Microsoft (Security) Updates?
2) Check if the update wrote a file named KB934016.log to the C:\WINDOWS directory.
3) Temporarily disable your virus scanner and rerun the update.

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Author Comment

by:mosaictech
Comment Utility
1) No , no problems with other updates
2) yes, here's the log file:

[KB934016.log]
3.969: ================================================================================
3.969: 2011/09/29 08:40:05.684 (local)
3.969: c:\6bd55e322068cd31e841ee23\update\update.exe (version 6.3.4.1)
3.969: Hotfix started with following command line:
3.969: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
4.782: In Function TestVolatileFlag, line 12013, RegOpenKeyEx failed with error 0x2
4.782: In Function TestVolatileFlag, line 12045, RegOpenKeyEx failed with error 0x2
4.782: DoInstallation: CleanPFR failed: 0x2
4.782: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
4.782: SetProductTypes: InfProductBuildType=BuildType.Sel
4.782: SetAltOsLoaderPath: No section uses DirId 65701; done.
4.797: DoInstallation: FetchSourceURL for c:\6bd55e322068cd31e841ee23\update\update_SP2QFE.inf failed
4.797: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed: 0xe0000102
4.813: BuildCabinetManifest: update.url absent
4.813: Starting AnalyzeComponents
4.813: AnalyzePhaseZero used 0 ticks
4.813: OEM file scan used 0 ticks
7.797: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB934016$
7.813: AnalyzePhaseOne: used 3000 ticks
7.813: AnalyzeComponents: Hotpatch analysis disabled; skipping.
7.813: AnalyzeComponents: Hotpatching is disabled.
7.813: FindFirstFile c:\windows\$hf_mig$\*.*
7.969: AnalyzeForBranching: Package required to migrate c:\windows\system32\xolehlp.dll not found
7.969: AnalyzeForBranching: Package required to migrate c:\windows\system32\dllcache\xolehlp.dll not found
8.016: AnalyzeForBranching: Package required to migrate c:\windows\system32\rpcss.dll not found
8.047: AnalyzeForBranching: Package required to migrate c:\windows\system32\dllcache\rpcss.dll not found
8.078: AnalyzeForBranching: Package required to migrate c:\windows\system32\ole32.dll not found
8.188: AnalyzeForBranching: Package required to migrate c:\windows\system32\dllcache\ole32.dll not found
8.203: AnalyzeForBranching: Package required to migrate c:\windows\system32\mtxoci.dll not found
8.203: AnalyzeForBranching: Package required to migrate c:\windows\system32\dllcache\mtxoci.dll not found
8.203: AnalyzeForBranching: Package required to migrate c:\windows\system32\mtxclu.dll not found
8.219: AnalyzeForBranching: Package required to migrate c:\windows\system32\dllcache\mtxclu.dll not found
8.219: AnalyzeForBranching: Package required to migrate c:\windows\system32\msdtcuiu.dll not found
8.235: AnalyzeForBranching: Package required to migrate c:\windows\system32\dllcache\msdtcuiu.dll not found
8.313: AnalyzeForBranching: Package required to migrate c:\windows\system32\msdtctm.dll not found
8.360: AnalyzeForBranching: Package required to migrate c:\windows\system32\dllcache\msdtctm.dll not found
8.360: AnalyzeForBranching: Package required to migrate c:\windows\system32\setup\msdtcstp.dll not found
8.360: AnalyzeForBranching: Package required to migrate c:\windows\system32\dllcache\msdtcstp.dll not found
8.375: AnalyzeForBranching: Package required to migrate c:\windows\system32\msdtcprx.dll not found
8.391: AnalyzeForBranching: Package required to migrate c:\windows\system32\dllcache\msdtcprx.dll not found
8.391: AnalyzeForBranching: Package required to migrate c:\windows\system32\msdtclog.dll not found
8.391: AnalyzeForBranching: Package required to migrate c:\windows\system32\dllcache\msdtclog.dll not found
8.391: AnalyzeForBranching: Package required to migrate c:\windows\system32\msdtc.exe not found
8.391: AnalyzeForBranching: Package required to migrate c:\windows\system32\dllcache\msdtc.exe not found
8.407: AnalyzeForBranching: Package required to migrate c:\windows\system32\es.dll not found
8.422: AnalyzeForBranching: Package required to migrate c:\windows\system32\dllcache\es.dll not found
8.500: AnalyzeForBranching used 531 ticks.
8.500: AnalyzePhaseTwo used 0 ticks
8.500: AnalyzePhaseThree used 0 ticks
8.500: AnalyzePhaseFive used 0 ticks
8.500: AnalyzePhaseSix used 0 ticks
8.500: AnalyzeComponents used 3687 ticks
8.500: Downloading 0 files
8.500: bPatchMode = FALSE
8.500: Inventory complete: ReturnStatus=0, 3703 ticks



3) Disabling  virus scanner doesn't help. Same thing happened.



Thanks

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LVL 28

Expert Comment

by:Michael Pfister
Comment Utility
Running out of ideas. You coud try these things:

- Re-download the hotfix to make sure your first download is not damaged (the wrapper should check this though)

- Unpack the entire hotfix (run hotfix-.exe /x) and start the unpacked update.exe from the target directoy.

- Check if C:\WINDOWS\$NtUninstallKB934016$ exists. If yes, delete it. Then run a chkdsk C: /f on your system (requires a reboot).

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Accepted Solution

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mosaictech earned 0 total points
Comment Utility
thank you for all the suggestions mpfister.
We tried that and unfortunately we still had the same problem.
We ended up opening a ticket with Microsoft.
They installed a debugger and after a lot of work they provided us with a new "update.ver" file which allowed us to successfully install the hotfix.

Nothing come seasy these days

Thanks again
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Author Closing Comment

by:mosaictech
Comment Utility
Suggestions provided helped us narrow down the issue. ultimately the solution was a new file from hotfix provider (microsoft)
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