Microsoft Outlook 2007 pst file failure with IMAP account
Posted on 2011-09-13
Our situation is as usual quite strange.
User has pc with MS Outlook 2007. She downloads her personal business account mail in a pst for user@domain_old.com. Because she is the office manager she also has a separate pst folder for the HR account that has it's own email address at hr@domain_old.com. This is a MAPI account.
We moved our domain from domain_old to domain_new and recerated all the company email IDs. Since the domain moved the mail IDs were just replicated and are the same as the old ones, same user name and domain name. That much works. We also created (recreated) mailboxes for HR, Purchasing and Documents ex. firstname.lastname@example.org. These also work at the server level. Now for the fun part.
I opened the users Outlook and added a new account to their profile linking it to the HR@domain account. It linked up fine and downloaded mail. BUT the user says she previously has this same mailbox linked into her existing account and now it has completely disappeared including all it's subfolders. Now I'm really in trouble. Ok go for the backup.
Copied in the backup pst file and linked it to the user's account as a new data file. It appears in the list and displays all the subfolders including the unread count. Problem is it will not open. Message indicates that it is an IMAP account and everything was deleted and cannot be opened. BS, at this point I'm playing handball with the mouse and using language that no one should be hearing in a place of business.
If someone can help me get this psx file to display its guts and play nice with the user I will be eternally greatful. We are not using Exchange mail.