Incredible. Billy Bob plays a blinder on this one.
Ive searched google etc, and truly coming up with nothing workable on this one.
Adding a printer , produces a dialog where it offers the user to selecta printer manufacturer, device OR HAVE DISK, button.
Normally there is also a WINDOWS UPDATE button. Not on two of our laptops.
We have three identical laptops (hp probooks) with win7 pro at SP1 64 bit.
For some time i was unable to provide reliability for accessing our old HP4000 Laser jet, the HP drivers on the HP site, simply didnt work consistently (HP UNIVERSAL DRIVER PIECE OF C**P), until i was advised to change the driver, and select the WINDOWS UPDATE button. i did this 2 months ago on one of the three laptops, and it worked perfectly, i was able to select the printer and it installed the correct driver and life has been good since.
I have now supplied two of the same laptops, identical, however, the WINDOWS UPDATE button is not visible at all and hence i cannot install the printer as req'd.
Google search shows half a dozen similiar cases, so i know i am not alone, but the fixes for those (and there are very few) make no difference to my case.