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Scan feature not working on network suddenly

Posted on 2011-09-13
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Last Modified: 2013-12-09
I installed Symantec endpoint on our network, deployed it to all client machines, and then DHCP and scanner stopped working. Then I edited the firewall rule inside Endpoint to allow DHCP and everything worked well up until now. I am not sure if there was some sort of update to Symantec, or my SBS 2011 has some sort of network filter feature. But DHCP works fine, just can't get the scanner to send to any folder listed in the address book which is located on each individual computer C drive. Any ideas????
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Question by:raffie613
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7 Comments
 
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Expert Comment

by:jimmymcp02
ID: 36537616
yes that is the reason why dhcp is not working

see this article
http://www.symantec.com/business/support/index?page=content&id=TECH102641
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Author Comment

by:raffie613
ID: 36537888
DHCP IS working. I got that resolved a while ago as detailed in my question. Now just the scanner is unable to  scan to folders suddenly after the issue was resolved the first time.
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Expert Comment

by:jimmymcp02
ID: 36540168
what version of sep are you running?
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Author Comment

by:raffie613
ID: 36550387
12.1
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Expert Comment

by:jimmymcp02
ID: 36710383
i could not find anything related to your issue it might be a bug but i doubt it since it would be a pretty big bug.


Is this affecting all your clients or just some?
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Accepted Solution

by:
raffie613 earned 0 total points
ID: 36712857
we just replaced the mfp unit.
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Author Closing Comment

by:raffie613
ID: 36898975
only thing that worked
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