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Scan feature not working on network suddenly

I installed Symantec endpoint on our network, deployed it to all client machines, and then DHCP and scanner stopped working. Then I edited the firewall rule inside Endpoint to allow DHCP and everything worked well up until now. I am not sure if there was some sort of update to Symantec, or my SBS 2011 has some sort of network filter feature. But DHCP works fine, just can't get the scanner to send to any folder listed in the address book which is located on each individual computer C drive. Any ideas????
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raffie613
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raffie613
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1 Solution
 
jimmymcp02Commented:
yes that is the reason why dhcp is not working

see this article
http://www.symantec.com/business/support/index?page=content&id=TECH102641
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raffie613Author Commented:
DHCP IS working. I got that resolved a while ago as detailed in my question. Now just the scanner is unable to  scan to folders suddenly after the issue was resolved the first time.
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jimmymcp02Commented:
what version of sep are you running?
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Managing Security Policy in a Changing Environment

The enterprise network environment is evolving rapidly as companies extend their physical data centers to embrace cloud computing and software-defined networking. This new reality means that the challenge of managing the security policy is much more dynamic and complex.

 
raffie613Author Commented:
12.1
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jimmymcp02Commented:
i could not find anything related to your issue it might be a bug but i doubt it since it would be a pretty big bug.


Is this affecting all your clients or just some?
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raffie613Author Commented:
we just replaced the mfp unit.
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raffie613Author Commented:
only thing that worked
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