mkennelly0418
asked on
Outlook on Windows 7 Phone
I recently bought a windows 7 phone, the htc trophy. I have not had a problem with the phone up until today. I have been trying to set up my outlook 2007 account on my cell phone and cannot get it to work for the life of me. My tech support for the office could not either. I have the domain name, server name, everything and it keeps saying that it cannot sync. We tried pointing it to the IP address, rather than the server address and it didn't like that. I got error code 80072F06. Please help. It's a little ironic that my windows phone won't sync with my outlook account.
ASKER
exchange server 2007
Okay - thanks.
Please visit https://testexchangeconnectivity.com and run the Exchange Activesync Autodiscover test and report back what the results are please.
Please visit https://testexchangeconnectivity.com and run the Exchange Activesync Autodiscover test and report back what the results are please.
ASKER
Attempting the Autodiscover and Exchange ActiveSync test (if requested).
Testing of Autodiscover for Exchange ActiveSync failed.
Test Steps
Attempting each method of contacting the Autodiscover service.
The Autodiscover service couldn't be contacted successfully by any method.
Test Steps
Attempting to test potential Autodiscover URL https://domain.com/AutoDiscover/AutoDiscover.xml
Testing of this potential Autodiscover URL failed.
Test Steps
Attempting to resolve the host name domain.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 208.110.xxx.xxx
Testing TCP port 443 on host domain.com to ensure it's listening and open.
The port was opened successfully.
Testing the SSL certificate to make sure it's valid.
The SSL certificate failed one or more certificate validation checks.
Test Steps
ExRCA is attempting to obtain the SSL certificate from remote server domain.com on port 443.
ExRCA wasn't able to obtain the remote SSL certificate.
Additional Details
The certificate couldn't be validated because SSL negotiation wasn't successful. This could have occurred as a result of a network error or because of a problem with the certificate installation.
Attempting to test potential Autodiscover URL https://autodiscover.domain.com/AutoDiscover/AutoDiscover.xml
Testing of this potential Autodiscover URL failed.
Test Steps
Attempting to resolve the host name autodiscover.domain.com in DNS.
The host name couldn't be resolved.
Tell me more about this issue and how to resolve it
Additional Details
Host autodiscover.domain.com couldn't be resolved in DNS InfoDomainNonexistent.
Attempting to contact the Autodiscover service using the HTTP redirect method.
The attempt to contact Autodiscover using the HTTP Redirect method failed.
Test Steps
Attempting to resolve the host name autodiscover.domain.com in DNS.
The host name couldn't be resolved.
Tell me more about this issue and how to resolve it
Additional Details
Host autodiscover.domain.com couldn't be resolved in DNS InfoDomainNonexistent.
Attempting to contact the Autodiscover service using the DNS SRV redirect method.
ExRCA failed to contact the Autodiscover service using the DNS SRV redirect method.
Test Steps
Attempting to locate SRV record _autodiscover._tcp.domain.
The Autodiscover SRV record wasn't found in DNS.
Tell me more about this issue and how to resolve it
Testing of Autodiscover for Exchange ActiveSync failed.
Test Steps
Attempting each method of contacting the Autodiscover service.
The Autodiscover service couldn't be contacted successfully by any method.
Test Steps
Attempting to test potential Autodiscover URL https://domain.com/AutoDiscover/AutoDiscover.xml
Testing of this potential Autodiscover URL failed.
Test Steps
Attempting to resolve the host name domain.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 208.110.xxx.xxx
Testing TCP port 443 on host domain.com to ensure it's listening and open.
The port was opened successfully.
Testing the SSL certificate to make sure it's valid.
The SSL certificate failed one or more certificate validation checks.
Test Steps
ExRCA is attempting to obtain the SSL certificate from remote server domain.com on port 443.
ExRCA wasn't able to obtain the remote SSL certificate.
Additional Details
The certificate couldn't be validated because SSL negotiation wasn't successful. This could have occurred as a result of a network error or because of a problem with the certificate installation.
Attempting to test potential Autodiscover URL https://autodiscover.domain.com/AutoDiscover/AutoDiscover.xml
Testing of this potential Autodiscover URL failed.
Test Steps
Attempting to resolve the host name autodiscover.domain.com in DNS.
The host name couldn't be resolved.
Tell me more about this issue and how to resolve it
Additional Details
Host autodiscover.domain.com couldn't be resolved in DNS InfoDomainNonexistent.
Attempting to contact the Autodiscover service using the HTTP redirect method.
The attempt to contact Autodiscover using the HTTP Redirect method failed.
Test Steps
Attempting to resolve the host name autodiscover.domain.com in DNS.
The host name couldn't be resolved.
Tell me more about this issue and how to resolve it
Additional Details
Host autodiscover.domain.com couldn't be resolved in DNS InfoDomainNonexistent.
Attempting to contact the Autodiscover service using the DNS SRV redirect method.
ExRCA failed to contact the Autodiscover service using the DNS SRV redirect method.
Test Steps
Attempting to locate SRV record _autodiscover._tcp.domain.
The Autodiscover SRV record wasn't found in DNS.
Tell me more about this issue and how to resolve it
ASKER
that is not the correct IP address, or the server address either
Okay - are you using the correct FQDN for the server? It should be something like mail.domain.com not just domain.com.
What do you use to access OWA?
What do you use to access OWA?
ASKER
yes i do, it is remote.____.com
ASKER
yes it is an owa
Try that instead of domain.com and see if that makes the results happier.
I will tidy up your earlier post to obscure the domain name.
Alan
I will tidy up your earlier post to obscure the domain name.
Alan
SOLUTION
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ASKER CERTIFIED SOLUTION
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Okay - a fix is a fix - not seen that one before though!
You are welcome - better luck next time.
Please accept your last comment as the solution.
Alan
You are welcome - better luck next time.
Please accept your last comment as the solution.
Alan
SOLUTION
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This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Alan