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Do I need to Novell Client install.

Posted on 2011-09-13
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Last Modified: 2012-05-12
Do I need Novell Client installed on my Win2K3 server w/ Backupexec 12.5 in order for me to backup a Novell server?
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Question by:Wazzume
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Expert Comment

by:BWaring
ID: 36532892
No, you do not need the client installed on the BE server (although it may be helpful to be able to see what's on the server outside of BE). You do need to install the BE Remote Agent for NetWare Servers (you can download here: http://www.symantec.com/business/support/index?page=content&id=TECH53354). And the machine you install that from will need the NetWare Client installed.

Although the BE RANW is EoL (http://www.symantec.com/business/support/index?page=content&id=TECH64429) it DOES still work....
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Author Comment

by:Wazzume
ID: 36533210
I've followed the instruction to installl the remote agent onto the novell server but when I do the "resources credentials", I get an "Access Denied".
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Expert Comment

by:BWaring
ID: 36533289
Resources credentials where? From BE, if you have configured the RANW correctly and setup the advrtms.dat file, the server will show up under Netware Agents...

After installing, you need to create the Advrtms.dat file: http://www.symantec.com/business/support/index?page=content&id=HOWTO24142

This page additional information if you have problems: http://www.symantec.com/business/support/index?page=content&id=TECH38870 and here: http://www.symantec.com/business/support/index?page=content&id=TECH83381
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Author Comment

by:Wazzume
ID: 36533359
Resources Credentials in BE, under the job properties.  I did a "Test All" to see if I can access successfully.  But still getting the "Access Denied" after doing all that was suggested from above.

Anything else that I can try?
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Expert Comment

by:BWaring
ID: 36533376
Is the server showing up in Netware Agents? You need to make sure the username is in the format:

.<CN>.<OU>.<O>

For example:

.admin.ny.tree

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Author Comment

by:Wazzume
ID: 36533432
If my format is

User- me
Tree- diamond
Context - house

will the username in BE be- me.diamond.house  ??
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Expert Comment

by:BWaring
ID: 36533605
Sorry, I missed one in my example:

.<CN>.<OU>.<O>

For example:

.admin.ny.organization

Tree is not used. I'm not sure what you mean by context, as 'house' doesn't seem like a fully qualified context for a user... if 'house' is the O (organization) in the tree, and the user us directly under 'house', then the login would be:

.me.house

Note the period in front of 'me'....
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Author Comment

by:Wazzume
ID: 36537518
I was able to test the account successful in the job properties.  but when job ran last night, it failed and here is the error msg.

"Access is denied to Remote Agent.  Check the login account for the specified device."

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Expert Comment

by:BWaring
ID: 36537897
First, don't test this with a 'full' nightly backup job... set up a small job (one small directory) and watch it run so you know when it works....

You still have not answered my question above regarding seeing the server under the 'NetWare Agents' when you are setting up the job. I can ASSUME that's where you see it, but I want to make sure. When you choose what to backup, you should be able to see and expand the server under NetWare Agents, and see both NDS and server volumes.

What login account are you using? Does this account have admin rights? Doesn't that error have an error code after it?
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Author Comment

by:Wazzume
ID: 36538143
Ok, I see the server under "netware agent" and select what I want to backup. And then ran a credentials test again and here is the results (see attachment)


 Credentials test resultNovell-Error.PNG
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Accepted Solution

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BWaring earned 2000 total points
ID: 36538212
The credentials test doesn't work... that's ok....

Is that user "novabackup" an admin equivalent in NDS? Is BE running as either the Local System Account or a local administrator?

If you can expand the server and see all the files on the server, then BE is authenticating to and through the remote agent, so the credentials are 'correct'. Can you cut/paste from the error log when it fails?
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Author Comment

by:Wazzume
ID: 36538497
It's working now.  ignore the credentials and ran a test backup of a small folder on the Novell server.  

Thanks for the help.
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