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GAL Photos Exchange 2010

Posted on 2011-09-13
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Last Modified: 2012-05-12
We have a mixed Exchange 2003 Exchange 2010 environment while we undertake pilot testing.  All users are on Outlook 2010 x86 with a mix of Windows XP SP3 and Windows 7 x86 Enterprise.

When users are migrated to Exchange 2010 they have a GAL photo added (thumbnail photo).

Some users do not see the GAL photographs in their outlook client.  It does not appear to be Outlook version or operating system related.

E.g. One user sees all the GAL photographs.  Another user does not see any photographs.

All are on Outlook 2010.  All are in cached mode and all are on the same SOE build (SCCM deployment) so the environment is almost identical.  They users all have local administrator rights to their workstation.

Any ideas on what I can look at?
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Question by:wokwon
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Expert Comment

by:abhijitmdp
ID: 36537788
I think you have enabled thumbnailPhoto attribute in schema for uploading photos to GAL, if this is the case, and users are not able to see the thumbnai photos after migration, they need to upload the photos again.
You can also follow below MS article to properly configure thumbnailphotos.

http://blogs.technet.com/b/exchange/archive/2010/03/10/3409495.aspx
http://blogs.technet.com/b/exchange/archive/2010/06/01/3410006.aspx
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Author Comment

by:wokwon
ID: 36539569
Hi abhijitmdp,
I have indeed configured the thumbnailphoto attribute (including replicating around GCs).

The data is in the field, I can see it in ADSIEDIT.

Some Outlook clients just refuse to display the thumbnail images.  Refreshing the images (by uploading again) does not resolve the issue.

Wokwon.
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LVL 10

Expert Comment

by:abhijitmdp
ID: 36539707
If there is no issues with schema and attributes, please try reconfiguring outlook profile.
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Author Comment

by:wokwon
ID: 36557659
Rebuilding the outlook profile did not help, same problem.
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Accepted Solution

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wokwon earned 0 total points
ID: 37694260
After rebooting the Exchange server it works...
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Author Closing Comment

by:wokwon
ID: 37708874
Solved.
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