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Printer shows Server Offline on wireless laptops

Posted on 2011-09-13
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Last Modified: 2012-05-12
Hi Everyone!

I've been having trouble with our wireless laptops (some of the 300) for the last couple of months. The printers show Server Offline constantly when they are connected over wifi. The wifi connection is good access to network drives etc... but the printers on the win 7 clients say Server Offline... which of course it isnt. The print server is Windows Server 2008 R2 and the clients are Windows 7 64bit. The printers are a mixture of Kyocera FS-C5300DN's and FS-3900DN's.

The unusual thing is when we connect any of the laptops to the wired network all the printers come online within seconds and can print, and they can do so, WIRELESSLY, untill they put the laptop to sleep/shutdown/restart.

I am at a loss... I cannot work it out... is there a setting I have missed configuring on the print server for wireless? Something in group policy i need to enable?? I'm hoping one of you gurus can lend some assistance!

We are looking at spending some serious $$ on a xirrus solution if our cisco wireless isnt upto the task... Kinda stupid seeing our cisco solution is only 6 months old...
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Question by:kingdingathing
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Expert Comment

by:MidnightOne
ID: 36542145
As odd is this is going to sound, is SNMP on for the printer preferences? If it is, try turning it off. I've had SNMP cause all sorts of weirdness in Windows printing.
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Expert Comment

by:johnb6767
ID: 36549110
Is Offline Files enabled on these laptops? If so, are there USER shares on the same server as these printers? Disable Offline files as a test for giggles.... It can play havoc on connections...

", untill they put the laptop to sleep/shutdown/restart"

Does it matter ow long they wait (maybe a chance that the NIC is not waking up properly? Doubt it, but have to at least mention it...)
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by:kingdingathing
ID: 36571772
Thanks for your responses guys... we are testing a few things out... but it takes time to see each effect. We are testing the cisco wireless lan controller without aironet and load balancing.... and there has been a small improvement..

I will report back.
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kingdingathing earned 0 total points
ID: 36992189
Ive found a patch for a lock in the gpprefcl.dll file, symptoms include hanging at the welcome screen and policy not coming down. It was not included in Win7SP1.

http://blogs.technet.com/b/dip/archive/2011/06/17/winvista-win7-users-cannot-logon-gpprefcl-dll.aspx

http://support.microsoft.com/kb/2526870


So we'll go with that for now. Thanks for your input!
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Author Closing Comment

by:kingdingathing
ID: 37016538
resolved the issue... for now. Time will tell if it reappears.
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by:kingdingathing
ID: 36992205
closed
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