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Occasional free busy issues with Exchange 2010 SP1 and Outlook 2007

Posted on 2011-09-13
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Last Modified: 2012-05-12
I have a couple of users who are using Outlook 2007 who occasionally have issues seeing free busy of other users. We recently did a migration from Exchange 2003 to 2010 SP1. Prior to the migration, there were no issues. Now, all mailboxes are on Exchange 2010 and certain users have occasional issues. These users are administrative users, who schedule meetings more than most (which may mean the issue is not specific to them but they just use calendaring more often so they see it more often). I've seen cases where they will pull up the free busy information of three or four users and all of them come back successfully except for one, which gives the hash marks indicating free busy is unavailable. This only happens occasionally. It is for users who are on our corporate network, so they have a good network connection.

Ideas I've come up with are:
1. Have users whose free busy is not showing up run outlook /cleanfreebusy
2. Turn up event logging on the Exchange server. Should I just set it to "expert" for the availability service? Anything else?

Any other suggestions?
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Question by:Julian123
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louisreeves earned 2000 total points
ID: 36533984
Yes the options you speak of are very good. I have to toss you my 10 cents on the migration if you service packed 2010 after the migration, I ran into a Case recently where the users could not accept external meeting request from external mail recipients. Long story short , we created a second storage group and moved the mailbox. When we did all problems went away. You may try that with one user. If all problems cease, like in our case, we mail boxed moved all the users and dial toned storage group 1. There was no down rime with this method. Notice I am not trouble shooting the public folder database. Not all free busy is on the public folder group Any more. I hope this helps
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