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Computer won't boot?
I ran Kaspersky 2012 installation program and it started out fine until the end and then it said it had an error and quit the install process. I thought then that I should uninstall the Kaspersky 2011 before running the new version. After the uninstall, and then a re-boot, my computer gets to the screen the says Windows XP(its the screen right before it shows your user name, you click on the name and it says it's loading your personal settings.)
Edit:
I should make note that I used a program called "Your Uninstaller" to remove Kaspersky. The uninstall went totally smooth, but I didn't use the normal Add/Remove programs. This 3rd party software has been good to me for years. I think it does a much better job of cleaning up than Microsoft's version, but maybe it deleted something in the registry it shouldn't have... I don't know.
I then tried it in safe mode,same story. I even tried to run the Windows XP installation disk and it doesn't see that either. Not sure what to do.
I do have the recovery console available to me during boot up, but I'm not sure what to test or attempt a repair?
Any ideas?
Thanks,
John
Edit:
I should make note that I used a program called "Your Uninstaller" to remove Kaspersky. The uninstall went totally smooth, but I didn't use the normal Add/Remove programs. This 3rd party software has been good to me for years. I think it does a much better job of cleaning up than Microsoft's version, but maybe it deleted something in the registry it shouldn't have... I don't know.
I then tried it in safe mode,same story. I even tried to run the Windows XP installation disk and it doesn't see that either. Not sure what to do.
I do have the recovery console available to me during boot up, but I'm not sure what to test or attempt a repair?
Any ideas?
Thanks,
John
Computer reboots or just freezes? Did you try to boot with "last known good configuration"?
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The computer doesn't re-boot and it's not frozen. The cursor still moves around like I'm in a Windows environment but the page that I described just stays there. Nothing to click on.
I did try, "Last known good configuration". It did the same thing.
I did try, "Last known good configuration". It did the same thing.
Does it come to the page where the User Login appears or stays on the Windows XP boot screen? In any case, I would recommend to try a system restore from Safe Mode, at the time where Kaspersky was still present. Else do a repair install using your windows cd
If you are unable to boot from your Windows cd, it means you need to change your Boot devices settings in BIOS to the corresponding drive and then insert the disk
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Does it boot into and work in Safe Mode? Push the F8 key when booting and select Safe Mode. If you can log into that try then doing a "sfc /SCANNOW" from the run line.
ASKER
Thanks for the advice guys. I tried all your suggestions and finally had to do a fulll Window re-install.