root certificate error

We applied a RapidSSL purchased certicate on a web server and have issue.  We basically cut and paste the certificate into a notepad and save the file with cer extension.  When I open the cer file, I see attached which shows the invalid root.  

We also follow this link to install the intermediate CA but still no luck.  

Please advise.

Thanks in advance. root certificate error.
nav2567Asked:
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