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Outlook syncronization error log

Posted on 2011-09-13
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Medium Priority
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Last Modified: 2012-05-12
Hi There,

One of our users who is located off site and is connecting to our Exchange server via OWA has recently been receiving syncronization log error in their outlook unread mailbox. See error message listed below.

If anyone could provide any assistance on how to resolve this issue that would be greatly appreciated
-------------------------------------------------------------------------

Sent: Monday, 12 September 2011 2:03 PM
To: company
Subject: Synchronization Log:
Importance: High


14:03:07 Synchronizer Version 14.0.4760
14:03:07 Synchronizing Mailbox 'company'
14:03:07 Synchronizing local changes in folder 'Drafts'
14:03:08 Uploading to server 'MAIL-SERVER.companyabc.local'
14:03:08 Synchronization of some deletions failed.
14:03:08              [80040115-514-80040115-130]
14:03:08              Network problems are preventing connection to Microsoft Exchange.
14:03:08              Microsoft Exchange Information Store
14:03:08              For more information on this failure, click the URL below:
14:03:08              http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040115-514-80040115-130
14:03:08          1 item(s) deleted in online folder
14:03:08 Done
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Question by:Adma1
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2 Comments
 
LVL 47

Accepted Solution

by:
apache09 earned 2000 total points
ID: 36540587
Does this user use both OWA and an Outlook Client
If they do, go to their Outlook Profile on a PC.
Go into their account settings, and turn off chached exchange mode'
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Author Comment

by:Adma1
ID: 36540713
OK,

I will check it out and let you know how I go.

Thanks,
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