Solved

Urgent Issue BB 9780

Posted on 2011-09-14
4
911 Views
Last Modified: 2012-06-27
Have a High Maintenance BB user who @ 2:29 today stopped receiving email on his BB 9780
Server is BESX running on SBS 2008 - user has been working fine for the last 6 months, no other users are reporting this issue on the BES

Under Enterprise Activation on the BB im being told it is saying Status - Initializing Service Desktop

He had powered of the device and removed the Battery and turned back on still it says this.

How would I fix this issue ?
0
Comment
Question by:it-pro
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 14

Expert Comment

by:Mike Sullivan
ID: 36534426
Hi it-pro,

Check for 3G (the 'g' must be in capitals) and the BlackBerry symbol next to the signal bar. If you don't see those, there is a problem with the network tariff. Contact your mobile service provider.

Beyond that, what has changed? The user will not admit to having done anything, of course.

Mike
0
 
LVL 25

Expert Comment

by:RobMobility
ID: 36535019
Hi,

Try regenerating the encryption key on the device - it's under options, security and press the BlackBerry button.

Best place to start is the log files, in particular the DISP, POL, MAGT - look for any errors relating to that user and come back and let us what you find - we can help from there?

Regards,


RobMobility.
0
 
LVL 2

Accepted Solution

by:
it-pro earned 0 total points
ID: 36535037
Seems the issue is with the carrier which does not happen too often, hopefully it will come back online soon. I will keep this one open incase there is still an issue.

http://www.blackberryforums.com.au/forums/general-bes-discussion/13518-optus-blackberry-outage.html
0
 
LVL 2

Author Closing Comment

by:it-pro
ID: 37199759
Found solution on other forum.
Australia Centric issue, issue would continue to plague BB worldwide ;)
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Blackberry Enterprise Services 10 6 932
Blackberry server migration 6 638
Blackberry smartphone security and protection 5 119
Hardware keyboards 11 46
There are many BlackBerry shortcuts which will work for most BlackBerry devices for messaging, browsing, composing messages and more. Once you get the hang of it, using these shortcuts will make you much quicker on the draw and help you harness the…
Have you ever wondered if there is a way to get a message delivery receipt without interrogating the BlackBerry log files or using the Resource Kit tools? It is possible using this tip: When troubleshooting whether a BlackBerry is receiving email…

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question