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Urgent Issue BB 9780

Posted on 2011-09-14
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Last Modified: 2012-06-27
Have a High Maintenance BB user who @ 2:29 today stopped receiving email on his BB 9780
Server is BESX running on SBS 2008 - user has been working fine for the last 6 months, no other users are reporting this issue on the BES

Under Enterprise Activation on the BB im being told it is saying Status - Initializing Service Desktop

He had powered of the device and removed the Battery and turned back on still it says this.

How would I fix this issue ?
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Question by:it-pro
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4 Comments
 
LVL 14

Expert Comment

by:Mike Sullivan
ID: 36534426
Hi it-pro,

Check for 3G (the 'g' must be in capitals) and the BlackBerry symbol next to the signal bar. If you don't see those, there is a problem with the network tariff. Contact your mobile service provider.

Beyond that, what has changed? The user will not admit to having done anything, of course.

Mike
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LVL 25

Expert Comment

by:RobMobility
ID: 36535019
Hi,

Try regenerating the encryption key on the device - it's under options, security and press the BlackBerry button.

Best place to start is the log files, in particular the DISP, POL, MAGT - look for any errors relating to that user and come back and let us what you find - we can help from there?

Regards,


RobMobility.
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LVL 2

Accepted Solution

by:
it-pro earned 0 total points
ID: 36535037
Seems the issue is with the carrier which does not happen too often, hopefully it will come back online soon. I will keep this one open incase there is still an issue.

http://www.blackberryforums.com.au/forums/general-bes-discussion/13518-optus-blackberry-outage.html
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LVL 2

Author Closing Comment

by:it-pro
ID: 37199759
Found solution on other forum.
Australia Centric issue, issue would continue to plague BB worldwide ;)
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