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Published Outlook Form not Saving my Design Changes
I have designed a custom form (post type) which enables our reception to log new clients. All has gone well. I have published the form on our Public Folders and when the calls are passed to staff, they can update the posted form and a record is kept of the outcome.
However....I wanted to tweak the form a little so I got rid of a field, changed the name of another field and resized a thrid field. I saved the changed and republished it.
When you open the new form, the changes are all there and you can post the newly changed form. When the staff member opens the form after being passed the call, they see the OLD version of the form.....with the data that was put in by reception but in the OLD format.
I've tried to publish the form under a different name and it still bahaves the same....NEW form when you post but OLD form when you open up the same post afterwards.
I have also deleted my forms CACHE but still the same
Any ideas?
However....I wanted to tweak the form a little so I got rid of a field, changed the name of another field and resized a thrid field. I saved the changed and republished it.
When you open the new form, the changes are all there and you can post the newly changed form. When the staff member opens the form after being passed the call, they see the OLD version of the form.....with the data that was put in by reception but in the OLD format.
I've tried to publish the form under a different name and it still bahaves the same....NEW form when you post but OLD form when you open up the same post afterwards.
I have also deleted my forms CACHE but still the same
Any ideas?
ASKER
Thanks for that but I'm not sure what you mean. I went to a new user who has never opened the form and the new one appeared on creation then when it was posted, this user saw the old form version. How do I remove the form from their forms library. There are two forms in the list of forms from the public folder I created. The second one was a newly published one which was the new style form and even that shows the old version after posting. I published it as a different name just to try to get the old one forgotten. It freaked me out when that one still showed the old format.
ASKER
I am still having this problem.
Can anyone help me?
Can anyone help me?
ASKER
Anyone?
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ASKER
I worked it out myself after starting to create the form again from scratch.
The old one will need to be removed from their forms library and the new one readded