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IMAP not working for 1 user after the password changed, fine for everyone else

Hi,
I have no idea why this is happening.

We have 3 users on a small network running SBS2008. All users have an iPhone and they are accessing their mail  through IMAP.
I reset the password for 1 of the users and now i get an error that says
The mail server "remote.mydomain,com" is not responding. Verify that you have entered the correct account info in Mail Settings.

The users network login works fine and they don't have any other users apart from on their iphone. We have tried it from other iphones and we get the same issue. We have tried other users IMAP account settings on his iphone and they work fine.

I think it is directly an issue ith this users account but can't figure it out

Can someone help please.

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thisonehasmestumped
Asked:
thisonehasmestumped
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2 Solutions
 
Cris HannaCommented:
Why in the world are you using IMAP and not Exchange Active Sync?
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thisonehasmestumpedAuthor Commented:
I  nit sure why it was setup like that, the owner of the company wants it left like that so we are stuck trying to fix it.

I have suggested to the user that we use activesync as a "work around" until IMAP is fixed

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Cris HannaCommented:
The easiest solution maybe delete the account from from phone then recreate it
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thisonehasmestumpedAuthor Commented:
CrisHanna MVP,
Thanks for the help. I tried this and no good but i deleted the account on the server :( and recreated it and we are now up and running.

I have to get them to activesync as that is working fine.

Thanks for the help
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thisonehasmestumpedAuthor Commented:
I've requested that this question be closed as follows:

Accepted answer: 500 points for CrisHanna_MVP's comment http:/Q_27307280.html#36541254
Assisted answer: 0 points for thisonehasmestumped's comment http:/Q_27307280.html#36542177

for the following reason:

Thanks for the help
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Cris HannaCommented:
I object to closing without some points...the poster clearly indicates my responses were helpful.
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South ModModeratorCommented:
All,
 
Following an 'Objection' by CrisHanna_MVP (at http://www.experts-exchange.com/Q_27309626.html) to the intended closure of this question, it has been reviewed by at least one Moderator and is being closed as recommended by the Expert.
 
At this point I am going to re-start the auto-close procedure.
 
Thank you,
 
SouthMod
Community Support Moderator
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Cris HannaCommented:
At the time I objected, the posting about the points award was not visible (at least from my smartphone)
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thisonehasmestumpedAuthor Commented:
Sorry I thought I awarded all the points as you dud point me in the right direction which lead to the solution

Thanks again

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