IMAP not working for 1 user after the password changed, fine for everyone else

Posted on 2011-09-14
Last Modified: 2012-05-12
I have no idea why this is happening.

We have 3 users on a small network running SBS2008. All users have an iPhone and they are accessing their mail  through IMAP.
I reset the password for 1 of the users and now i get an error that says
The mail server "remote.mydomain,com" is not responding. Verify that you have entered the correct account info in Mail Settings.

The users network login works fine and they don't have any other users apart from on their iphone. We have tried it from other iphones and we get the same issue. We have tried other users IMAP account settings on his iphone and they work fine.

I think it is directly an issue ith this users account but can't figure it out

Can someone help please.

Question by:thisonehasmestumped
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LVL 35

Expert Comment

by:Cris Hanna
ID: 36540257
Why in the world are you using IMAP and not Exchange Active Sync?

Author Comment

ID: 36540862
I  nit sure why it was setup like that, the owner of the company wants it left like that so we are stuck trying to fix it.

I have suggested to the user that we use activesync as a "work around" until IMAP is fixed

LVL 35

Assisted Solution

by:Cris Hanna
Cris Hanna earned 500 total points
ID: 36541254
The easiest solution maybe delete the account from from phone then recreate it
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Accepted Solution

thisonehasmestumped earned 0 total points
ID: 36542177
CrisHanna MVP,
Thanks for the help. I tried this and no good but i deleted the account on the server :( and recreated it and we are now up and running.

I have to get them to activesync as that is working fine.

Thanks for the help

Author Comment

ID: 36542257
I've requested that this question be closed as follows:

Accepted answer: 500 points for CrisHanna_MVP's comment http:/Q_27307280.html#36541254
Assisted answer: 0 points for thisonehasmestumped's comment http:/Q_27307280.html#36542177

for the following reason:

Thanks for the help
LVL 35

Expert Comment

by:Cris Hanna
ID: 36542256
I object to closing without some points...the poster clearly indicates my responses were helpful.

Expert Comment

by:South Mod
ID: 36565416
Following an 'Objection' by CrisHanna_MVP (at to the intended closure of this question, it has been reviewed by at least one Moderator and is being closed as recommended by the Expert.
At this point I am going to re-start the auto-close procedure.
Thank you,
Community Support Moderator
LVL 35

Expert Comment

by:Cris Hanna
ID: 36543409
At the time I objected, the posting about the points award was not visible (at least from my smartphone)

Author Comment

ID: 36546364
Sorry I thought I awarded all the points as you dud point me in the right direction which lead to the solution

Thanks again


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