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Windows Server 2003 keeps shutting down randomly.

Posted on 2011-09-14
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Last Modified: 2012-05-12
Where should I start looking to correct this problem?
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Question by:GreyHippo
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8 Comments
 
LVL 17

Expert Comment

by:pjam
ID: 36535982
Start with the event Viewer to see if there is a System error at the time it shutdown.
How old is the server?  may be a hardware issue.
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LVL 88

Expert Comment

by:rindi
ID: 36535988
First of all look at the eventlogs...

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LVL 3

Expert Comment

by:paulbut
ID: 36536037
If you dont find anything in the event logs have a look at the hardware. It could be overheating so check the fans are working and free of dust.
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Author Comment

by:GreyHippo
ID: 36536079
In the System log the only error message about the shutdown was "The previous system shutdown at 9:14:41 AM on 9/14/2011 was unexpected."

The server is about 8 years old.
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Author Comment

by:GreyHippo
ID: 36536106
Fans seam to be working.  I blew out all the dust when this started happening a few weeks ago.
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LVL 88

Accepted Solution

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rindi earned 500 total points
ID: 36536193
Remove the heatsinks from the CPU's, then clean both the CPU's and the Heatsink's surfaces very thoroughly, apply a very small drop of fresh thermal transfer paste to the top of the CPU and firmly reattach the heatsink.

Check for other events before the shutdown happened. If you have a monitoring tool like Compaq's CIM installed, look at that for more info. Test the RAM using memtest86+ (you'll find that on the UBCD):

http://ultimatebootcd.com

If there is a testing tool for the server like the smartstart CD for Compaq Servers use it to do some diagnostics.
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Author Comment

by:GreyHippo
ID: 36546013
I will remove the heatsinks and clean both surfaces and let you know how it goes.
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Author Comment

by:GreyHippo
ID: 36569433
I cleaned both surfaces and re-applied paste and the server still randomly shutsdown.  I will try and do some more diagnostic testing using UBCD.
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