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Outlook 2010 connected to Exchange 2007 - Autocomplete (Nickname) not working after restarting Outlook.

Posted on 2011-09-14
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Last Modified: 2013-12-29
We are using Outlook 2010 in cached exchange mode with a Exchange 2007 Server.  Users have Windows 7 Professional 64-bit version software.

After sucessfully importing the users .nk2 file, the autocomplete entries stop working after a restart of the Outlook 2010 program.  There is an existing C:\Users\%user%\AppData\Local\Microsoft\Outlook\RoamCache folder, but the Stream_Autocomplete_(lengthy characters).dat file in not there.  I understand that Exchange 2010 stores the info on the server, but what about Exchange 2007?  Is there a patch or a fix?

Is there anything that needs to be created or repaired on the user end?

 
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Question by:rissloc
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The_Kirschi earned 250 total points
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by:atrevido
atrevido earned 250 total points
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We've had this problem on about 10% of our user populatio after rolling out Win 7 64bit and office 2010.  Very irritatinng.  BUt this is what we are successfully doing to fix it.

To Summarize, when having a problem with AutoComplete, all you have to do is make sure you have a good NK2 file, go to Options > Mail > Empty Auto-Complete List and Import the nk2 file again.  

Outlook 2010 and exchange 2007 stores the xxxx.dat file which is the name of the new username.nk2 file in this location
C:\Users\username\AppData\Local\Microsoft\Outlook\RoamCache
We were using  NK2Edit (free off the internet) to look at the file and it appeared corrupt.  
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