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Solved

User keep geting Log Off

Posted on 2011-09-14
17
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Last Modified: 2012-06-27
i have an issue with some of my users on different Windows OS; after a while on the PC they get log off automatically
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Comment
Question by:NxJNY
17 Comments
 
LVL 1

Expert Comment

by:DennisHoward
ID: 36536506
What does event viewer say?
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LVL 10

Expert Comment

by:cbmm
ID: 36536515
are they completely logged off--- meaning session lost or is the machine locked?
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LVL 6

Expert Comment

by:-tjs
ID: 36536561
After checking the suggestions of DennisHoward and cbmm, if you determine that the machine is really being logged off and there isn't an event saying that software is doing this on purpose, make sure your Windows licenses are activated.  Windows Vista and later log you off after one hour if they are not activated.
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LVL 2

Author Comment

by:NxJNY
ID: 36536701
event viewer says nothing; the session is completely lost; the licenses are activated i just checked; no windows updates were pushed out on these PC's; no Group policy to log users off is enabled; i am so puzzled by this.

Thanks for all your help
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LVL 2

Author Comment

by:NxJNY
ID: 36536955
ok just did another check at the event viewer; at midnight 12:00AM the log states "The Volume Shadow Copy service entered the running state." which probably means somehow the PC rebooted or Logged off current user....
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LVL 47

Expert Comment

by:Donald Stewart
ID: 36538492
Are you the only Admin? It could be winexit screensaver


http://support.microsoft.com/kb/314999
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LVL 2

Author Comment

by:NxJNY
ID: 36538508
we have many adins but i talked to them; no one had made any change; there are about 300 PC in the same AD bucket however only about 5 of them started behaving like this Sunday night
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LVL 2

Author Comment

by:NxJNY
ID: 36544341
new development; when users are at home and the VPN into their work PC; if the RDP connection times out the PC logs them off and they loose all open docs; programs etc
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LVL 47

Expert Comment

by:Donald Stewart
ID: 36544482
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LVL 2

Author Comment

by:NxJNY
ID: 36544536
yes we have timeout enabled however only 6 of these PC's are logging the users out and i have over 300 PC's total; when RDP session times out it logs the user off; this is not a normal behavior; i need to figure out why these users are getting logged off- kicked off the PC's
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LVL 47

Expert Comment

by:Donald Stewart
ID: 36544581
Have you checked the NIC settings?



Allow the computer to turn off this device to save power network adapter power management setting

http://support.microsoft.com/kb/837058
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LVL 2

Author Comment

by:NxJNY
ID: 36544625
the issue is only occurring in Vista and yes all the power options are set to high performance- never go to sleep or hibernate
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LVL 47

Expert Comment

by:Donald Stewart
ID: 36544697
"Allow the computer to turn off this device to save power"

is separate from sleep or hibernate
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LVL 2

Author Comment

by:NxJNY
ID: 36545586
here is a link of people that is experiencing the same problem as me; none of their suggestions worked but the blog entries are old

http://social.technet.microsoft.com/Forums/en/w7itprogeneral/thread/1d17617a-a222-4292-a6e5-1c522ed67f5f

Hopefully this better understand the problem; i know i am not explaining too clearly :)

Thanks
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LVL 2

Author Comment

by:NxJNY
ID: 36550627
it looks like this may be a Adito VPN issue; it only happens when the user is home and VPN into the work OC
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LVL 2

Accepted Solution

by:
NxJNY earned 0 total points
ID: 36599238
so it looked like someone put an RDP GP timeout that expires all sessions to my workstation bucket; after removal of this GP it was resolved
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LVL 2

Author Closing Comment

by:NxJNY
ID: 36895828
i resolved this issue
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