Unable to display the folder. The Inbox folder could not be found

Hi,
 
 I need to create a mailbox (but not wanting to create an actual user account and mailbox in SBS Console) so that some users can access that mailbox from their OUTLOOK2003.
 So I opened Exchange Management Console / Recipient Configuration / Mailbox and ran New Mailbox wizard and ran "User Mailbox" wizard and completed the process. For testing, I added myself (network admin) to both "Manage Send As Permission" & "Manage Full Access Permission" lists.

Then (I am not sure if this was redundant ...), open Active Dir Users and Comp.
Open the properties of the new email account and chose Mail Flow Settings / Delivery Options and selected myself in the "Grant this permission to:" list on the Send on behalf section.

 When I click File/Open/Other User's folder and chose the new email account from the Select Name window/Global Address List in my OUTLOOK 2003, I get an error "Unable to display the folder. The Inbox folder could not be found".
sgleeAsked:
Who is Participating?
 
mat_sullivanConnect With a Mentor Infrastructure EngineerCommented:
You don't need to do the AD bit. You don't even need to do the 'Send As' bit in the EMC unless you are intending to send messages as the mailbox.
0
 
sgleeConnect With a Mentor Author Commented:
It works now, all of sudden. Until I posed my first question, it did not work.
Just before posting this additional note, I went to Exchange Account / More settings / Advanced tab / Unchecked "Use Cached Exchange Mode". Now it works.

What steps were unnecessary?

0
 
sgleeAuthor Commented:
When the users opens OUTLOOK 2003, they like to check their own emails, but also this new (shared) email. They like to not only read incoming emails, but also want to reply/forward as well from the (share) email account.
Actually it is CustomerService@xxx.com.
So as you imagine, multiple users like to keep checking any incoming emails in that account and if necessary, they like to reply as of they are CustomerService@xxx.com account holder.
0
 
sgleeAuthor Commented:
By the time my question was posted on the board, it started working. mat_sullivan added to the solution.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.