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Unable to display the folder. The Inbox folder could not be found

Posted on 2011-09-14
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Last Modified: 2013-12-02
Hi,
 
 I need to create a mailbox (but not wanting to create an actual user account and mailbox in SBS Console) so that some users can access that mailbox from their OUTLOOK2003.
 So I opened Exchange Management Console / Recipient Configuration / Mailbox and ran New Mailbox wizard and ran "User Mailbox" wizard and completed the process. For testing, I added myself (network admin) to both "Manage Send As Permission" & "Manage Full Access Permission" lists.

Then (I am not sure if this was redundant ...), open Active Dir Users and Comp.
Open the properties of the new email account and chose Mail Flow Settings / Delivery Options and selected myself in the "Grant this permission to:" list on the Send on behalf section.

 When I click File/Open/Other User's folder and chose the new email account from the Select Name window/Global Address List in my OUTLOOK 2003, I get an error "Unable to display the folder. The Inbox folder could not be found".
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Question by:sglee
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Assisted Solution

by:sglee
sglee earned 0 total points
ID: 36536916
It works now, all of sudden. Until I posed my first question, it did not work.
Just before posting this additional note, I went to Exchange Account / More settings / Advanced tab / Unchecked "Use Cached Exchange Mode". Now it works.

What steps were unnecessary?

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Accepted Solution

by:
mat_sullivan earned 250 total points
ID: 36537184
You don't need to do the AD bit. You don't even need to do the 'Send As' bit in the EMC unless you are intending to send messages as the mailbox.
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Author Comment

by:sglee
ID: 36537280
When the users opens OUTLOOK 2003, they like to check their own emails, but also this new (shared) email. They like to not only read incoming emails, but also want to reply/forward as well from the (share) email account.
Actually it is CustomerService@xxx.com.
So as you imagine, multiple users like to keep checking any incoming emails in that account and if necessary, they like to reply as of they are CustomerService@xxx.com account holder.
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Author Closing Comment

by:sglee
ID: 36558794
By the time my question was posted on the board, it started working. mat_sullivan added to the solution.
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