Solved

Unable to open/view .img files

Posted on 2011-09-14
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Last Modified: 2012-05-12
I have 5 folders with gigs of .img files.  

3 of these 5 folders have .img files that can not be opened/viewed by:

Windows Picture and Fax Viewer  (returns "no preview available")
Microsoft Publisher             (returns "Publisher can not open file")

All the files in the 5 folders were originally created by OnBase - Hyland
(a document management and document imaging, capture, process program)
but 3 of the 5 folders all have .img files that can not be opened/viewed.

The other 2 folders have no problems. All files are generally 20 to 900 kb.

All of the problem files reside in certain folders (3 of the 5 Total folders).

Any ideas?
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Question by:michaelrobertfrench
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Accepted Solution

by:
rodeca earned 500 total points
ID: 36537937
I would try Irfanview. It is not an Editor (it is not a photoshop-like product) but has a bunch of "filters" for opening graphic files. (and it's free)

If does not work, I would look:
- are all five folders in the same disk?
- is there any difference in the way the folders or files are named (i.e. spaces, signs, etc.)?
- what if you copy those problem files (some of them) to another folder/disk?
- have you tried a "checkdisk"?

HIH


P.S. "Picture and Fax Viewer" is a product for... well... if you don't have another thing...
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Assisted Solution

by:michaelrobertfrench
michaelrobertfrench earned 0 total points
ID: 36538202
All folders are on the same disk
No usual names of files or folders
Copied bad files to another disk - same error
Hard disk was checked for bad sectors - etc.
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LVL 1

Expert Comment

by:rodeca
ID: 36541341
What about trying to open them with Irfanview (or any other image files utility)?

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Author Comment

by:michaelrobertfrench
ID: 36930509
This issue was believed to be caused by Onbase iteself created the files incorrectly.
In any event, any utility should have opened them.
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Author Closing Comment

by:michaelrobertfrench
ID: 36954247
Thanks
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