My customer has an Asterisk 1.4. for Voip with X-Lite client.
He wants me to develop a Windows based Crm so as when there is an incoming call on a Pc, the Crm would find the customer automatically (by finding the incoming telephone number in the database of the Crm).
I can see 2 ways to solve this:
1.to constantly monitor the Asterisk database and get the actual phone number from it
in this case I need some guidance about the database structure and what tables to check
2.To get the information from X-Lite somehow
Maybe there are other ways I haven't thought about.
Please help me with this