?
Solved

New user not visible in the Global address list for some users.

Posted on 2011-09-14
7
Medium Priority
?
79 Views
Last Modified: 2015-03-24
I created a new email user in Exchange 2010 SP1.  Most users can see the new user some can not.  Outlook in cached or non cached mode does not seem to matter.  The version of Outlook or SP level does not seem to matter either.  Has anyone seen this before?
0
Comment
Question by:BTExperthelp
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 1

Expert Comment

by:irjeffb
ID: 36538331
I'm assuming this is a newly created user? You have to wait for the GAL to update. Usually takes about a day.
0
 
LVL 13

Expert Comment

by:5g6tdcv4
ID: 36538370
yes, global address update only occurs every 24 hours.........you can force an outlook client to download the most recent list through send/receive
0
 

Author Comment

by:BTExperthelp
ID: 36538503
The new user was created 5 days ago.  I saw the user within 4 hours as did many others.  On computers that can not see the user If I change to non-cached I can see the user,  Changing back to cached the user is no longer visible.  Other computers can see the new user whether they are in cached mode or non cached mode.  So about 1/4 of my users in cached mode can not see the new user.  3/4 of my users can whether they are in cached mode or not.

I need three of the laptop users to stay on cached mode.
Thanks, john
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:BTExperthelp
ID: 36538511
FYI - send / receive did not help.
0
 
LVL 13

Expert Comment

by:5g6tdcv4
ID: 36538809
send/receive, download address book, uncheck the box that says download changes since last send/receive, and then click ok
0
 
LVL 9

Expert Comment

by:jebeckham
ID: 36539561
You're probably experiencing OAB generation errors.  Check your event logs.
0
 
LVL 21

Accepted Solution

by:
Hendrik Wiese earned 2000 total points
ID: 36715543
Try the following: Update-GlobalAddressList -Identity "Global Address List" -DomainController "YourDomainControllerName"

If that does not work, then try this:
1. Go to the EMC > Organization Configuration > Mailbox Node > Offline Address book tab and click update on the Default OAB,
Then  check the “Date modified” attribute of LZX files under …\Exchange Server\ExchangeOAB
2. Restart “ Microsoft Exchange File Distribution” service,
Then check the “Date modified” attribute of LZX files under …\Exchange Server\ClientAccess\OAB
If both “Date modified” attribute is the latest time, it means you have update OAB successfully.
3. Force Outlook updating OAB.
Restart Outlook or press “Send/Receive”àClick “send/Receive Groups”àClick “Download Address Book”

Reference: http://social.technet.microsoft.com/Forums/en-US/exchangesoftwareupdate/thread/3acd502b-56a0-4b52-b304-a977def0549e/
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
There are times when we need to generate a report on the inbox rules, where users have set up forwarding externally in their mailbox. In this article, I will be sharing a script I wrote to generate the report in CSV format.
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question