Can I have an email automatically import into access?

Dear anyone,
I know very little to actually having no prior knowledge of access or how to do this.
But anyway,  I have a client who has an Access DB that can directly email a customer complaint form to a supervisor.  They want to be able to have the supervisors resonse to that email flow back into the Access DB complaint form, thus creating a "trail" of the customer complaint inside Access.  Is this possible?  And, if so, how?
marnobleAsked:
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Jeffrey CoachmanConnect With a Mentor MIS LiasonCommented:
<I have a client who has an Access DB that can directly email a customer complaint form to a supervisor.>
You will have to first clearly explain how this system works...

But in a general sense, sure, ...in Access 2007 or higher you can use the "Email Data Collection" functionality:

http://office.microsoft.com/en-us/access-help/demo-collect-data-in-access-2007-by-using-e-mail-HA010252713.aspx
http://video.google.com/videoplay?docid=1458200794441986235

Obviously you will have to have the proper links from Complaints to Responses in place...

JeffCoachman
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marnobleAuthor Commented:
Thanks for pointing me in the right direction.
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Jeffrey CoachmanMIS LiasonCommented:
OK
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