Help with hacked email account
Posted on 2011-09-14
A family member has att email. About a month ago it was hacked and sent out email to all his contacts saying that he was in Spain and had lost his passport and needed money, etc etc. He contacted att and they fixed it, set a new pw, etc. He also reported it to the FBI. Well, the exact same thing just happened again today, and all his email is gone. He has been running avg, malwarebytes, etc for protection. How can they keep getting into his email? What can he do to stop it for good? I told him to get another email carrier like gmail, but I don't know what else to do to help with the current compromised account.