Internet upgrade options

I have a quick question that I know could be answered by Google but i just dont have the time tight now.

Recently my company has been looking into upgrading out existing shared T1 line running at 1.5Mb/s to a faster connection. I looked at Comcast small business and they offer two solutions:

1. They are looking already into running a fiber line to our office (which is shared with other businesses)  They quoted 5Mb/s at $500 a month.
2. Small business consumer level internet can offer us 50Mb/s at $275 a month.

When I asked about why there was such a discrepancy she stated that the fiber is a "contract level agreement". I also understand that it will be asynchronous but we do very little upload traffic. (We have a small FTP server and Exchange hosted in house).

So, why is the fiber so much more when on a speed basis the consumer level looks so attractive. In our situation what would be recommended and why?



PS. I do have Comcast residential running at 2.2MB running at home and the speeds are running at what they claim.

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Atari911Asked:
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Robert Sutton JrConnect With a Mentor Senior Network ManagerCommented:
You said it in your statement..."contract level agreement", meaning there will be a Service Level agreement between you and the provider. If it goes down you will have a better and faster response time to restoration.  Here are some other typical metrics associated with a contract type agreement:
•What percentage of the time services will be available
•The number of users that can be served simultaneously
•Specific performance benchmarks to which actual performance will be periodically compared
•The schedule for notification in advance of network changes that may affect users or the network
•Help desk response time for various classes of problems
•Dial-in access availability
•Usage statistics that will be provided
and the list can go on. It will and should be stated in that agreement. You are basically paying for a "HIgher-tier" service and with that the support that goes with it. Hope this helps.

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Atari911Author Commented:
Perfect, looking exactly for the clarification you provided!
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