Solved

Blackberry : App World Web Plugin Error

Posted on 2011-09-14
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7,366 Views
Last Modified: 2012-06-21
hello experts, i'm trying to purchase some apps on blackberry app store, the problem is you have to plug in your phone with usb to your computer then you click on connect by choosing your PIN and here comes the problem, the web site shows me this message all time:

App World Web Plugin Error
 An error has occurred communicating with the BlackBerry App World Web plugin. Please restart your device and try again

I used, firefox, chrome, Opera, IE and none helped me out.

please help me
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Question by:World05
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8 Comments
 
LVL 14

Accepted Solution

by:
Mike Sullivan earned 500 total points
ID: 36541244
Good morning World05,

If you have a data plan on your handset together with your BlackBerry service plan, you can do all of this over the air. First, use your PC to visit www.blackberry.com/id to create a BlackBerry ID (if you have not done so already). Next, from the handset browser, go to www.blackberry.com/appworld/download to download the AppWorld application (if it is not already installed).

Once you have done this, you can start the AppWorld app from the handset, browse, search and select applications to install and then confirm using the BlackBerry ID.

If this isn't working for you, please let me know.

Regards,

Mike
0
 

Author Comment

by:World05
ID: 36566235
hi

the problem is this:

I don't have maps application on my bold 9700 so i decided to find it in the blackberry webstore apps, i found alot of apps but when i login and it detects my phone once i click on Connect, i get this :

App World Web Plugin Error
 An error has occurred communicating with the BlackBerry App World Web plugin. Please restart your device and try again

why?
0
 
LVL 14

Expert Comment

by:Mike Sullivan
ID: 36572307
Hi World05,

That sounds more like a problem with the software on the web browser on your computer rather than a problem with the handset. I suspect that there is an ActiveX control that allows the web site to send information to a locally connected handset. If the ActiveX control is unable to run correctly (usually due to Zone Security settings in the browser or by using a browser other than Internet Explorer) then the installation will fail.

Why not use Desktop Manager and the Applications function to add Maps to the handset? I believe it is bundled as standard with most versions of the handheld software. It would be more straightforward for you.

Regards,

Mike
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Author Comment

by:World05
ID: 36581931
Hi i used wifi to access the internet just to install bb world app it is installed but when i tried to open it it says no data plan available why???
0
 
LVL 14

Expert Comment

by:Mike Sullivan
ID: 36582042
App world needs a data plan from your mobile provider. The regular BB plan won't cover it. Contact your mobile service provider to have this corrected.

Regards,

Mike
0
 

Author Comment

by:World05
ID: 36582334
So it will not work with wifi? Is there a way to install apps out of bb world app
0
 
LVL 14

Expert Comment

by:Mike Sullivan
ID: 36582602
To install the apps outside of BB World, you will need to download the .jad files to a PC and install them the Desktop Manager. Not all apps will offer this as an option.

Regards,

Mike
0
 

Author Closing Comment

by:World05
ID: 36583079
thank you and forgive me for the long thread.
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