cant load www.google.com
I worked on a computer running XP Pro. It recently had a virus and it blue screened.
MalwareBytes found a few entries. I then ran RogueKiller that also found a few entries. I then re-ran MalwareBytes for the mere fact RogueKiller finds the process but is not designed to remove it.
MSC was the antivirus on this PC. When I attempted update, it failed to update.
Further research finds that I can’t “turn the automatic updates” in Security Center
Anyway, the PC seems to be behaving normally - except for the fact I can’t run www.google.com or google.com. It won’t load. It also fails www.bing .com – however www.ask.com and www.yahoo.com works.
I know there were history about this related issue after installed Firefox and/Google chrome. This PC had Firefox and I removed. Still no luck
- as I go on further, I get this error when attempting update windows. It fails consistently Error number: 0x80070424
- Microsoft Security Essentials fail. Requires IE to be working properly
More Findings
- removed Yahoo Toolbars and associated tools. If the Yahoo toolbar is needed, it can be reinstalled. I just don’t recommend it because it brings advertising increasing the odds of getting Malware
- removed the Windows Search engine. It slows down the PC. If this tool is actually needed, it can be reinstalled from the Microsoft website.
- Removed all the Windows Live and its associated tools. All these tools show “rarely used”
- removed Mozilla. Primarily to remove any related components that may interfere with IE. It can be reinstalled with the latest version if preferred. I have no issues with Mozilla
- Updated and ran CCleaner
- Cleaned registry
- Updated and ran MalwareBytes. Found no issues
- Used a “Rogue Killer” program that found and removed 3 infected files. These were items MalwareBytes did not discover and remove. There were no bad processes found.
- Rebooted PC.
- since the I removed the rogue which really removes it from the startup, I need to re-run the Malwarebytes to actually remove the process and/or entry
- updated the Adobe Flash
- there was an issue with the “Microsoft Security’ Essentials” not updating properly. It became corrupted. Required uninstalling and reinstalling the Antivirus program. NOTE: it did have a virus infected file in quarantined. After installing the Microsoft Antivirus program, it still failed updating
- there was an issue opening “google.com” search engine. I have seen this before when Firefox was installed and uninstalled with no change
- as I go on further, I get this error when attempting update windows. It fails consistently Error number: 0x80070424
- Microsoft Security Essentials fail. Requires IE to be working properly
- performed a “sfc /scannow” to check the file system. Found no issues
I checked the hosts file
There was no other hosts file
I was able to ping www.google.com
There’s no doubt that this was PC is heavily infected and apparently done more damage than expected. I’ll need to rebuild it. I already spent 3 hours trying to repair it locally
MalwareBytes found a few entries. I then ran RogueKiller that also found a few entries. I then re-ran MalwareBytes for the mere fact RogueKiller finds the process but is not designed to remove it.
MSC was the antivirus on this PC. When I attempted update, it failed to update.
Further research finds that I can’t “turn the automatic updates” in Security Center
Anyway, the PC seems to be behaving normally - except for the fact I can’t run www.google.com or google.com. It won’t load. It also fails www.bing .com – however www.ask.com and www.yahoo.com works.
I know there were history about this related issue after installed Firefox and/Google chrome. This PC had Firefox and I removed. Still no luck
- as I go on further, I get this error when attempting update windows. It fails consistently Error number: 0x80070424
- Microsoft Security Essentials fail. Requires IE to be working properly
More Findings
- removed Yahoo Toolbars and associated tools. If the Yahoo toolbar is needed, it can be reinstalled. I just don’t recommend it because it brings advertising increasing the odds of getting Malware
- removed the Windows Search engine. It slows down the PC. If this tool is actually needed, it can be reinstalled from the Microsoft website.
- Removed all the Windows Live and its associated tools. All these tools show “rarely used”
- removed Mozilla. Primarily to remove any related components that may interfere with IE. It can be reinstalled with the latest version if preferred. I have no issues with Mozilla
- Updated and ran CCleaner
- Cleaned registry
- Updated and ran MalwareBytes. Found no issues
- Used a “Rogue Killer” program that found and removed 3 infected files. These were items MalwareBytes did not discover and remove. There were no bad processes found.
- Rebooted PC.
- since the I removed the rogue which really removes it from the startup, I need to re-run the Malwarebytes to actually remove the process and/or entry
- updated the Adobe Flash
- there was an issue with the “Microsoft Security’ Essentials” not updating properly. It became corrupted. Required uninstalling and reinstalling the Antivirus program. NOTE: it did have a virus infected file in quarantined. After installing the Microsoft Antivirus program, it still failed updating
- there was an issue opening “google.com” search engine. I have seen this before when Firefox was installed and uninstalled with no change
- as I go on further, I get this error when attempting update windows. It fails consistently Error number: 0x80070424
- Microsoft Security Essentials fail. Requires IE to be working properly
- performed a “sfc /scannow” to check the file system. Found no issues
I checked the hosts file
There was no other hosts file
I was able to ping www.google.com
There’s no doubt that this was PC is heavily infected and apparently done more damage than expected. I’ll need to rebuild it. I already spent 3 hours trying to repair it locally
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SOLUTION
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When you checked for hosts file, did you make sure that view both system and hidden files was turned on? Many times viruses create a second hosts file that is well hidden and it is the one being used.
SOLUTION
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ASKER
I am familiar with most toolsthat you mentioned.But I haven't tried to run the addition tool Other than the ones I mentioned.
I have hidden files turned on! I did not see any additional hosts files.
It's a definitely worth a try to run the additional tools.
I have hidden files turned on! I did not see any additional hosts files.
It's a definitely worth a try to run the additional tools.
OK. Start with TDSSKiller.
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ASKER
Folks thanks for all your feed back. I ended up calling Microsoft for help with the failing uploads which I'm sure all related to the mentioned issues but they were not helpful.
I ended up backing up the data and successfully rebuilding the PC
I ended up backing up the data and successfully rebuilding the PC
ASKER
Sometimes you just have to bite the bullet and give up and rebuild.
ASKER