Microsoft Outlook Error

Posted on 2011-09-14
Medium Priority
Last Modified: 2012-06-21
When one of my customer trying to download mail to my outlook, I am getting following error :

Task '172.X.X.X - Receiving' reported error (0x80042104) : 'Your e-mail server does not have the features required to allow messages to be left on the server.'

What could be Reason, Pls help

Question by:RAMU CH
LVL 13

Assisted Solution

AustinComputerLabs earned 1000 total points
ID: 36540950
Look under:
mail accounts
double click on the mail account
go to more settings
click the advanced tab
look at the bottom their will be a choice to check a box to leave messages on the server un-check those boxes.

Good luck.

Accepted Solution

v-9sabas earned 1000 total points
ID: 36541145
That message means that your POP3 server doesn't support either the UIDL or
TOP POP3 commands, and therefore Outlook doesn't have a way to distinguish
between messages on the server in order to reliably leave them there. I see
three possibilities:

1) Your ISP's server periodically goes brain-dead and can't do UIDL or TOP.
That doesn't seem terribly likely to me, but it's possible.
2) There is a known timing-related bug in Outlook that can cause it to get
confused about just what the server supports. I've got a fix for it that I
hope to get into the next service pack, but I've only known it to happen
once before, and it didn't recur, so I wouldn't expect you to hit it as
often as you say you do.
3) You're getting some error (other than in 1 above) when we issue some of
the POP3 commands that makes Outlook come to the conclusion that your server
doesn't support UIDL or TOP, despite the fact that it does. I think this is
the most likely, but...

Could you turn on diagnostic logging (see
http://support.microsoft.com/default...;en-us;Q300479) and post
the OPMLog.log files after the next time this occurs? The logs should allow
me to distinguish between the above possibilities

Author Closing Comment

ID: 36890450

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