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Problem with Microsoft Equation Editor

Posted on 2011-09-15
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Last Modified: 2012-05-12
Hi all

One of my colleagues received a document where an equation made with Microsoft Equation Editor is included.
When he opens this word file, the equation shows as Error!xError!xError!xError!
When I toggle the field codes on this equation the equation shows but where it normally should contain fractures it now shows devisor and denominator on one line.

When an other colleague opens this word file the equation shows correctly.

I already tried to readd the microsoft equation editor but it makes no difference.

The customer having this issue is using microsoft equation editor 3.0

Is there a way to solve this
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Question by:stefanbonnarens
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7 Comments
 
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Expert Comment

by:Brian B
ID: 36549958
Equation editor is a separate program that can run by itself. Are they able to open the program outside of Word? If so can they drag and drop the object into the editor to see it? Remove and reinstall the editor from Office and see if that fixes it.
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Author Comment

by:stefanbonnarens
ID: 36558633
Hi TBone 2k

Do you know what the command line is for microsoft equation editor ?

Regards

Stefan
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LVL 23

Expert Comment

by:Brian B
ID: 36575864
Normally its in c:\program files\common files\microsoft shared
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Author Comment

by:stefanbonnarens
ID: 36978811
Hi all

The issue is still not solved.
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LVL 23

Expert Comment

by:Brian B
ID: 36988812
Is the equation editor not where I mentioned?
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Author Comment

by:stefanbonnarens
ID: 36992617
Hi Tbone2K

Yes it is but it has the same result when you drag the equation towards the microsoft equation editor

Regards

Stefan
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LVL 23

Accepted Solution

by:
Brian B earned 500 total points
ID: 37595286
With the changes to EE, I didn't notice this question was still open. The problem may be a corrupt support file. So I would try the following steps:
1. Remove and reinstall Equation editor using office setup.
2. Remove office using office setup and install again.
3. Wipe and reinstall the system.

Depending on how much time you have and if there is anything critical on the system, some people just skip right to #3.
I know its not much of a solution, but you could spend a lot of time trying to find the solution and never find it.
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