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Problem with Microsoft Equation Editor

Hi all

One of my colleagues received a document where an equation made with Microsoft Equation Editor is included.
When he opens this word file, the equation shows as Error!xError!xError!xError!
When I toggle the field codes on this equation the equation shows but where it normally should contain fractures it now shows devisor and denominator on one line.

When an other colleague opens this word file the equation shows correctly.

I already tried to readd the microsoft equation editor but it makes no difference.

The customer having this issue is using microsoft equation editor 3.0

Is there a way to solve this
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stefanbonnarens
Asked:
stefanbonnarens
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1 Solution
 
Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
Equation editor is a separate program that can run by itself. Are they able to open the program outside of Word? If so can they drag and drop the object into the editor to see it? Remove and reinstall the editor from Office and see if that fixes it.
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stefanbonnarensAuthor Commented:
Hi TBone 2k

Do you know what the command line is for microsoft equation editor ?

Regards

Stefan
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Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
Normally its in c:\program files\common files\microsoft shared
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stefanbonnarensAuthor Commented:
Hi all

The issue is still not solved.
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Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
Is the equation editor not where I mentioned?
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stefanbonnarensAuthor Commented:
Hi Tbone2K

Yes it is but it has the same result when you drag the equation towards the microsoft equation editor

Regards

Stefan
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Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
With the changes to EE, I didn't notice this question was still open. The problem may be a corrupt support file. So I would try the following steps:
1. Remove and reinstall Equation editor using office setup.
2. Remove office using office setup and install again.
3. Wipe and reinstall the system.

Depending on how much time you have and if there is anything critical on the system, some people just skip right to #3.
I know its not much of a solution, but you could spend a lot of time trying to find the solution and never find it.
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