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Solved

Opening Adobe doc trough web

Posted on 2011-09-15
16
179 Views
Last Modified: 2012-05-12
opening Adobe docs through web don't work all the time?? anyone know some thing regarding this issue?
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Comment
Question by:irmanes
  • 8
  • 8
16 Comments
 
LVL 8

Expert Comment

by:Acosta Technology Services
ID: 36542750
Do you have Adobe Reader and Adobe Acrobat installed on your system?

Try opening the following test pdf in your browser and let me know the results:

http://www.education.gov.yk.ca/pdf/pdf-test.pdf
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Author Comment

by:irmanes
ID: 36542765
opening a new web page, witch remains blocked without any content!!
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LVL 8

Expert Comment

by:Acosta Technology Services
ID: 36542772
Can you clarify on "remains blocked"?  Are you receiving any specific messages or just a white screen?
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Author Comment

by:irmanes
ID: 36542783
no message, entire page is blocking the rest of bowser when i try to click on it.
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LVL 8

Expert Comment

by:Acosta Technology Services
ID: 36542788
Can you send a screenshot of the issue?
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Author Comment

by:irmanes
ID: 36542800

i get now this error, but this comes only from the link you sent to me:

A File I/O error has occurred. the file connection timed out
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LVL 8

Expert Comment

by:Acosta Technology Services
ID: 36542841
This one is kind of a longshot, but try this:

1.In Acrobat or Adobe Reader, choose to Edit > Preferences.
2.Go to the Page Display panel.
3.Uncheck Use 2D GPU acceleration.
4.Click OK.


Also, do you have Adobe Reader and Acrobat?
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Author Comment

by:irmanes
ID: 36542862
this option is not checked
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LVL 8

Expert Comment

by:Acosta Technology Services
ID: 36542887
Do you have Adobe Reader and Adobe Acrobat installed?
0
 

Author Comment

by:irmanes
ID: 36542893
No, only Adobe acrobat 9proV
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Author Comment

by:irmanes
ID: 36542896
and this happens through all company machies
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LVL 8

Expert Comment

by:Acosta Technology Services
ID: 36542939
ok... that changes the scope of this quite a bit.  Do you have custom group policy enabled on your domain?  If so, are there any custom security settings for IE enabled in group policy?
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Author Comment

by:irmanes
ID: 36542984
so far, there are no security policies running for Internet or such, i just plugged my machine to external domain Internet resource, result is the same, your link gives a blank page content and blocks after it.
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LVL 8

Accepted Solution

by:
Acosta Technology Services earned 500 total points
ID: 36542998
Can you clarify what you mean by "blocks after it"?

Also,
-What browser are you using?
-Have you tried another browser?
-Plugging into an external source would not remove currently enforced group policies.
-When did this issue first occur?
0
 

Author Comment

by:irmanes
ID: 36543277
"Blocks after it, means, you click the link, the page open and navigation blocks,
now, i tried deleting Internet history and cookies...., the link works on Internet explorer but not in Firefox, do you have other link that i could test by chance?
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LVL 8

Assisted Solution

by:Acosta Technology Services
Acosta Technology Services earned 500 total points
ID: 36543315
The following are test web PDFs:

www.ets.org/Media/Tests/GRE/pdf/gre%20practice%20general%20test.pdf
chapter-ssl.wish.org/view_larger/pdftest.pdf
www.sanface.com/pdf/test.pdf

Does web PDF functionality work in Internet Explorer on all of the domain PC's?  Is Firefox the only effected browser?

I still need clarification on the blocking.  Please define the following steps for me:
1) you click the link
     -Do you get the same results if you copy and paste the link?
2) Page opens and navigation blocks
      -is it opening a new browser instance, or in a new tab?
               -if you right-click the link and "open in new tab" do you get the same results?
      -Are you receiving any Active X prompts when the new window opens?
               -These would occur as a ribbon popup on the top or bottom of the browser window.
      -How is "navigation blocking" ?
                -Do you receive a message that the page is blocked?
                        -If so, how does this message physically appear on the screen?
               
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