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Outlook 2010 on Exchange 2010 can't connect for only one user

Posted on 2011-09-15
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Last Modified: 2012-05-12
Out of ~100 users, there is one users who is mostly remote who is having with her outlook client connecting to the server.  She was originally on outlook 2007, but we upgraded here to see if that would help.  Everyone else at our company is working fine.  We have OWA enabled and working and Outlook Anywhere enabled and working for everyone except her.

When at home she will connect through either a pptp VPN, or a SSL VPN, then open her outlook 2010 client, for others it will connect.  For her it doesn't.  So I walked her through setting it up with outlook anywhere, same setting everyone else uses, and the same url that is used for OWA(which she can access). that doesn't connect.  On outlook anywhere we have tries checking the boxes for on fast networks...., on slow networks.... or checking one, or checking both, but nothing has worked(still says  not connected..  We have also tried outlook anywhere while she is disconnected from the VPN, but it doesn't work, yet OWA does.

I have tried deleting her profile and configuring outlook while creating a new profile, connects for two days, then back to not connected.  I have also tried uninstalling outlook, and reinstalling outlook, still won't stay connected.

Though when I setup and new profile on a test machine, it stays connected.  Any ideas?  I'm willing to give her another laptop, if I know that this will fix the outlook problem.  I don't want to build a new computer if this will just pop up on the new one also
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Question by:inferno521
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ZeevM333 earned 500 total points
ID: 36546130
yes easy enough.
it's user related profile on that computer.
go to her user folder in document and settings while logged in with a different account, and renamed the file NTUSER.DAT
RELOGIN with her account and it'll be working fine this time you configure it.
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by:inferno521
ID: 36551859
The user brought in her laptop to have an admin login and rename that file, and we noticed DHCP, DNS, and NIC error.  For the wireless and the NIC, so it seems like there was a physical problem with the laptop, and not a software problem.  So I am shipping out a new one to her.
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by:inferno521
ID: 36551861
This probably would have worked
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