Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Exchange server not sending or receiving messages

Posted on 2011-09-15
9
Medium Priority
?
280 Views
Last Modified: 2012-05-12
We have a 2003 exchange server that over the last month has had 3 strange events.  The server just stops receiving or sending messages.  There are no errors logged in the event viewer to indicate a problem with any of the exchange features or the server itself.  Twice the inetinfo.exe process had to be stopped and restarted for messages to sent or received.  Followed by the server having to be completely restarted.  The third time the information store had to be restarted for email flow to be restored.  I have never seen this before and need some advice.
0
Comment
Question by:asibiz
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
9 Comments
 
LVL 17

Expert Comment

by:James H
ID: 36543623
What is the size of the mailstore?
Any disk space issues?
0
 
LVL 9

Expert Comment

by:davealford
ID: 36543638
Do you use any anti-spam / anti-virus software for exchange?
0
 

Author Comment

by:asibiz
ID: 36544143
The mailstore has is its own 1Tb drive.  Currently using Trend micro wfbs messaging security.  Checked for events relating to Trend and could not find any.  Checking through the console for the software for issues there but everything is functioning the way it is supposed to.
0
Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

 

Author Comment

by:asibiz
ID: 36544204
Dug a little bit deeper into the exchsrvr folders.  Messages are still being received and stored in the queue folder but not being delivered to the users mailboxes.
0
 
LVL 76

Assisted Solution

by:Alan Hardisty
Alan Hardisty earned 225 total points
ID: 36544772
If messages are not being received locally, that suggests that a database has some corruption in it and you would need to take the mailstore offline and run a repair, defragmentation and run an integrity check.

The commands to do this are:

eseutil /p

eseutil /d

isinteg -s servername -fix -test alltests
0
 
LVL 10

Accepted Solution

by:
scriven_j earned 525 total points
ID: 36548394
Check that the log files have not ran out of space as this can affect mailflow (they can build up if backups are not running succesfully).

Download the Microsoft Exchange Troubleshooting Assistant

http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=25213

Run through that and see what it flags up.

Also look in the event log and post back any errors.

0
 
LVL 10

Expert Comment

by:scriven_j
ID: 36548400
(alanhardisty's suggestions are all good, but I would do what I suggested first as doing integrity checks on the database will mean a long period of downtime)
0
 
LVL 10

Expert Comment

by:scriven_j
ID: 36548406
Would also temporarily switch off Trend and see if that has any effect
0
 

Author Closing Comment

by:asibiz
ID: 36560349
I also had to go into the \vsi 1\queue folder and identify an old spam email that was not getting properly filtered into the quarantine.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The core idea of this article is to make you acquainted with the best way in which you can export Exchange mailbox to PST format.
Are you looking for the options available for exporting EDB files to PST? You may be confused as they are different in different Exchange versions. Here, I will discuss some options available.
In this video we show how to create a Contact in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Contact ta…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
Suggested Courses

610 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question